Sales Coordinator - Year Round

Alterra • Winter Park, CO

1d • $21 - $23 • Onsite

About The Position

The Group Services Coordinator is the liaison between Winter Park Resort and the contracted group; coordinating lodging, rooming lists, food and beverage, meeting space, lift tickets, activities, etc, and communicating group details to the appropriate resort departments, in a manner that enhances the overall Winter Park Resort experience that the group will have. This is an extension of the sales team and the services coordinator upholds contracted business and is expected to upsell groups into additional available group products.

Requirements

• Working knowledge of Microsoft Office and basic computer functionality required.
• Personable, positive, and welcoming demeanor.
• Professional communication, verbal and written.
• Strong time management skills.
• Valid Colorado Driver’s License.

Nice To Haves

• Bachelor’s Degree preferred
• 1-2 years’ experience in hospitality industry preferred
• Skiing/Snowboarding ability preferred

Responsibilities

• Send introductory letters/calls to all confirmed groups assigned.
• Return calls/inquiries from clients within 24 hours.
• Communicate with account and/or sales manager for a clean transition from sales.
• Assist account manager with order forms for lift tickets, rentals, lessons, and activities.
• Assist with group EZ Waiver management.
• Manage shared Group Outlook calendar, tracking bookings and events.
• Assist with fielding leads and inquiries through Delphi.
• Communicate all group needs effectively and timely to all departments involved.
• Meet groups upon arrival, both lodging and day groups.
• Provide welcome greeting to group and review group itinerary with leader.
• Provide room keys to group and assist with off-loading and getting to rooms.
• Provide lift tickets, meal vouchers, gift cards, etc to group leader and instruct on use.
• Support Group Rentals by ensuring groups arrive to rental fit location on time.
• Support F&B at group banquet events, follow up with group and department after event.
• Communicate regularly with group leader during stay.
• Assist wedding sales manager on site as needed, including weddings, rehearsals and site tours.
• Assist with distribution and shipping of group/resort collateral if needed.
• Support the mission and values of Winter Park Resort, by daily application of selling, planning and relationship skills.
• Attend weekly sales meeting and bi-weekly one on one with Director of Sales.
• Keep current with all Winter Park products, pricing and strategies.
• Exhibits initiative, responsibility, and accountability.

Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level