Group Rooms & Catering Coordinator

LUMA Hotel San Francisco • San Francisco, CA

28d • Onsite

About The Position

LUMA Hotel San Francisco is seeking a dynamic and energized Group Rooms & Catering Coordinator to join their team. This role supports the Sales, Conference Services, and Operations teams by managing group reservations, room blocks, and event-related accommodations. The coordinator will be the primary point of contact for group organizers and internal departments, ensuring accurate reservation management, seamless communication, and exceptional guest experiences. Availability to work Saturdays and Sundays as business needs require is essential.

Requirements

• High school graduate.
• Minimum 1-2 years of experience in front desk or reservations.
• At least 2 years of computer experience in Microsoft Office skills.
• Must be able to engage with clients.
• Experience with hotel PMS (HMS), Delphi preferred.
• Individuals with passion for customer service and able to work with others seamlessly.
• Dynamic and working calmly under pressure.
• Ability to be carrying/lifting up to 25 pounds, occasional kneeling, pushing, pulling, lifting, ascending or descending ladders, stairs and ramps.

Nice To Haves

• Experience with Delphi PMS.

Responsibilities

• Manage group room blocks, reservations, rooming lists, and reservation changes, serving as the primary contact for group clients regarding guest needs.
• Crosscheck updated rooming lists and make appropriate changes in HMS and DELPHI to match client-provided updates.
• Prepare and distribute group resumes, banquet event orders (BEOs), event packets, and operational reports.
• Communicate group details and events to Front Office, Housekeeping, Sales, and other hotel departments.
• Support conference, event, and group operations to ensure smooth arrivals, stays, and departures.
• Process deposits, commission reports, billing instructions, and group booking links.
• Assist with administrative and clerical functions, including scheduling, document preparation, filing, and office support.

Benefits

• Vacation, Holiday, and Sick pay
• Medical/Dental/Vision (with opt. out option)
• Life Insurance
• AD&D
• 401(k) – 4% Match
• Discount programs
• Voluntary Long-Term Disability
• Voluntary Short-Term Disability
• Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance
• Commuter Program
• Shoes For Crews program
• Meal Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED