Coordinator Rooms

Hilton Grand Vacations • Orlando, FL

2d

About The Position

The Rooms Coordinator provides service to owners and guests by running reports and proactively pre-assigning units to meet their requests. The role manages inventory, waitlists, out-of-order units, task reports, and the pre-arrival experience, coordinating with Housekeeping and Inventory Management. It also responds to emails and guest feedback, reviews websites for accuracy, submits updates through Workfront, and assists with other Front Office functions as needed. The position is part of Hilton Grand Vacations, a vacation ownership company that emphasizes innovation, quality, growth, and memorable experiences for owners, team members, and guests.

Requirements

• High school diploma or GED.
• 1–3 years of related experience.
• Ability to read, analyze, and interpret complex documents.
• Ability to create and interpret business communications and reports.
• At least intermediate computer skills.
• At least basic mathematical skills.
• Strong practical problem-solving skills and sound judgment in guest and business situations involving varied factors.
• Excellent interpersonal and service skills.
• General understanding of inventory.

Responsibilities

• Provide excellent service while running reports and proactively pre-assigning units to meet owners’ and guests’ requests.
• Manage inventory, waitlists, out-of-order units, task reports, and the pre-arrival experience.
• Communicate with Housekeeping and Inventory Management.
• Respond to emails from HOA Accounting and Reservations.
• Respond to third-party and SALT reviews and messages.
• Review websites for accurate information and submit changes through Workfront as needed.
• Assist with other Front Office functions as needed.
• Carry out reasonable requests from management.

Benefits

• Medical, dental, and vision coverage, with Day 1 eligibility.
• Recognition programs and rewards.
• Travel discounts.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED