Group Product Manager, Forecourt Experience
About The Position
Circle K is seeking a Group Product Manager to lead their Forecourt Experience product group within the Global Digital Retail Experience organization. This role is crucial for evolving how customers interact with the forecourt, a core business area with high transaction volume and significant innovation potential. The Group Product Manager will shape the product vision, lead a team of Product Managers, and establish the direction for this experience globally. The role also involves championing strong product processes, making disciplined investment decisions, translating stakeholder needs into a shared vision, and building trust across teams. The position requires a leader who is energized by high-volume, high-visibility experiences, enjoys developing people, is optimistic and resourceful, a skilled influencer, structured and pragmatic, commercially minded yet operationally disciplined, and collaborative across a global, matrixed organization.
Requirements
- 8+ years of product management experience, including experience leading or mentoring Product Managers.
- Track record leading and scaling product areas with significant ambiguity and high transaction volume.
- Experience with hardware-integrated or physical-environment digital products (e.g., kiosks, POS, IoT, forecourt/pump systems, or similar field-deployed technology).
- Proven ability to build alignment and drive change across a broad set of technology and business partners without direct authority.
- Ability to set direction and coach a team through both discovery and delivery.
- Strong stakeholder management and communication skills, including with senior business leaders across multiple regions.
- Comfort holding two goals in tension — commercial growth and operational reliability — and making disciplined trade-offs between them.
Nice To Haves
- Experience in fuel retail, convenience, forecourt technology, or petroleum/POS systems.
- Familiarity with pump-side hardware, forecourt controllers, dispenser media/screens, or EMV payment integration.
- Experience with loyalty, retail media, or monetization products in a physical retail environment.
- Experience leading multi-market or multi-region product rollouts, including EU market or regulatory exposure.
Responsibilities
- Lead and grow a team of Product Managers, establishing how the group operates and prioritizes.
- Coach the team on product craft, forecourt-specific constraints (hardware, connectivity, payments, dispenser integration), and data-informed prioritization.
- Create a product culture that treats the forecourt as both a commercial and an operational surface.
- Define the multi-year vision and roadmap for the customer's arrival experience, balancing commercial opportunity with a strict no-harm bar on core operational metrics.
- Own the product strategy for growing engagement on-site.
- Establish clear guardrails and instrumentation so commercial experiments never degrade the core customer experience.
- Evangelize consistent product process and prioritization discipline across a broad set of technology and business partners.
- Interpret and translate the needs of diverse business stakeholders into a coherent product vision, co-created rather than dictated.
- Make right-sized investment decisions that balance scope, impact, and long-term value.
- Bring a persistent, patient focus and the diplomacy to build trust and alignment over time, knowing when to push and when to hold back.
- Partner with regional business and technology leadership to plan and deliver hardware and technology modernization initiatives.
- Coordinate across markets, vendors, and store operations to sequence rollouts of this scale with minimal disruption.
- Align roadmaps across regions where standardization creates leverage, while respecting local regulatory and hardware differences.
- Serve as the primary product partner to Circle K's fuel business leadership, translating business priorities into a coherent product roadmap.
- Work closely with engineering, hardware and forecourt controller vendors, UX, data & analytics, and store operations to deliver reliable experiences in real-world station environments.
- Coordinate with adjacent product groups across the broader digital retail organization to ensure a consistent customer experience end-to-end.
- Define and report on the KPIs that matter most for the group, and use them to guide trade-offs between growth and operational reliability.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
