Group Product Manager – Ecommerce Experience

LifeWave • Draper, UT

9d • Onsite

About The Position

The Group Product Manager – Ecommerce Experience owns the end-to-end Ecommerce product portfolio, covering digital selling experiences from customer entry points through checkout, payment, order management, and fulfillment. This role leads a team of Product Managers and UX Designers to deliver scalable, performant, and conversion-focused Ecommerce capabilities that support global business growth.

Requirements

• Bachelor’s degree in business, Computer Science, Information Systems, or a related field; or equivalent work experience.
• 7+ years of product management experience, with at least 2 years managing a team of Product Managers and/or UX Designers.
• Deep knowledge of Ecommerce platforms, checkout flows, payment systems, order management, and fulfillment operations.
• Experience with multi-market, multi-currency, and localization requirements in Ecommerce environments.
• Demonstrated ability to define KPI’s, measure outcomes, and use data and experimentation to drive product decisions.
• Proven ability to lead and influence across Engineering, UX, Marketing, Operations, Finance, and Legal.
• Understanding of Ecommerce integrations with CRM, ERP, and commissions or downstream operational systems.
• Excellent written and verbal communication skills; ability to present product strategy and release updates clearly to all levels of the organization.
• Proficiency with product management and project tracking tools (e.g., Jira, Confluence).

Nice To Haves

• Familiarity with analytics and A/B testing platforms is a plus.

Responsibilities

• Own the product vision, strategy, and roadmap for the Ecommerce portfolio, aligned with company objectives and leadership priorities.
• Establish and enforce strong product management practices, including discovery, requirements definition, prioritization, and delivery governance.
• Balance roadmap initiatives with run-the-business work, ensuring platform stability while driving continuous improvement.
• Drive data-informed decision-making using metrics, customer insights, experimentation, and post-launch measurement.
• Represent the Ecommerce portfolio in cross-functional planning, prioritization, and executive reviews.
• Ensure dependencies, risks, and trade-offs are identified early and communicated clearly.
• Own all customer-facing selling experiences, including product catalog, promotions, checkout, payments, and order flows.
• Partner with Fulfillment, Operations, and Customer Support to ensure seamless order processing, shipping, and post-purchase experiences.
• Optimize for Ecommerce KPI’s such as conversion rate, average order value (AOV), checkout success rate, and cart abandonment.
• Drive scalability and readiness for global markets, including localization, currencies, tax, shipping, and compliance.
• Collaborate with Marketing and Sales on launches, promotions, and merchandising strategies.
• Ensure Ecommerce platforms integrate cleanly with CRM, ERP, commissions, and downstream operational systems.
• Champion customer experience, performance, reliability, and fraud prevention throughout the commerce lifecycle.
• Partner closely with Engineering, UX, QA, Data, Operations, and Business stakeholders to deliver high-quality product outcomes.
• Serve as the primary Ecommerce product voice in cross-functional planning, release cycles, and executive forums.
• Align with Finance, Legal, and Compliance on regulatory and operational requirements.
• Own release planning and coordination for all Ecommerce work streams.
• Partner with Engineering and QA to prioritize work within each release, and ensure work is properly scoped, sequenced, and delivery-ready.
• Make trade-off decisions during the development cycle when scope changes or rush requests arise.
• Balance roadmap commitments with urgent run of business or revenue-critical work.
• Ensuring dependencies, risks, and constraints are surfaced early and communicated clearly to all stakeholders.
• Own Ecommerce-related release communications to the business.
• Draft and publish release notes outlining what is being released, expected impact, and timing and rollout details.
• Coordinate with stakeholders on launch readiness, promotions, and go-live expectations.
• Serve as the primary Ecommerce product voice during release planning and execution.
• Lead, coach, and develop team members with a strong emphasis on ownership, accountability, and delivery of business outcomes—not just activity or output.
• Establish clear expectations, success metrics, and performance standards for direct reports; hold individuals accountable for roadmap commitments, decision quality, and stakeholder communication.
• Provide direct, timely, and constructive feedback; actively address performance gaps and take decisive action to ensure consistent product quality and execution rigor across the portfolio.
• Foster a culture of continuous improvement, learning, and professional growth while maintaining high standards for execution, judgment, and results.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager