Product Manager - eCommerce AO7177210

BTI Solutions•Mountain View, CA

17h•Onsite

About The Position

The Product Manager - eCommerce is responsible for the product planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with other company departments to ensure revenue and customer satisfaction goals are met. This role drives customer connection and sales conversion activities using customer service chat bots/agents. The individual will internalize and deeply understand the company's mission and strategies, as well as the objectives of the eCommerce team. Key aspects include authoring user stories, acceptance criteria, executing a portion of project testing, and developing and implementing a company-wide go-to-market plan with cross-functional internal teams and external partners. The Product Manager ensures product quality expectations are defined and known, uses data (competitive intel, A/B Testing, customer behavior, contact ticket analysis, business metrics) to inform product direction, monitors and measures launched products, and communicates plans, benefits, and results to stakeholders.

Requirements

eCommerce website product management specially in the area of customer experience journey management from home page to product marketing pages, product listing pages, cart and checkout
Insights into visitor behavior and trend, chat bot interactions, shopping app experience
Experience in requirement gathering, converting those into actionable stories and acceptance criteria, and manage requests to completion working closely with engineering (Dev/QA), UX designers, business stakeholders and external partners (third party services consumed)
Good verbal, written communication skills and executive presentation skills
Familiarity with tools like Confluence, Jira, A/B testing techniques
Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
Ability to work independently and manage one's time
Knowledge of software engineering, production processes, quality control, costs and other techniques for maximizing the effective product delivery
Knowledge of business and management principles involved in strategic planning, roadmap prioritization, resource allocation, and production methods
Experience delivering highly successful and innovative consumer Internet products with your fingerprints all over them which you’re extremely proud of what you’ve accomplished
Stellar design instincts and product taste
A high bar across the board - from your own contributions to the people you work with to the products you work on
Finger-tipsiness with data: you just go get the data you need with no muss/fuss and can whip it into an insightful story with no help. You know how to leverage data to make decisions without getting stuck in analysis paralysis
A never-ending desire to learn and grow
Bachelor's degree in a related field required
5-7 years’ experience in relevant field required

Nice To Haves

MBA or other related advanced degree preferred
Minimum 2-3 years of Product Management plus hands-on software engineering experience strongly preferred

Responsibilities

Responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with other company departments to ensure revenue and customer satisfaction goals are met
Drive customer connection and drive sales conversion activities using customer service chat bots/ agents
Internalize and deeply understand mission and strategies, as well as the mission and objectives of the eCommerce team
Author user stories, acceptance criteria and execute a portion of the testing on projects
Develop and implement a company-wide go-to-market plan, working with cross-functional internal teams as well as external partners to execute
Ensure product quality expectations are defined and known across the team
Be data centric to make informed product direction, whether in the form of competitive intel, A/B Testing, customer behavior, customer contact ticket analysis or other business metrics
Solicit and embrace critical feedback
Work closely with customer service, engineering, UX designers, Marketing and Site Merchandising team
Monitor and measure launched products and feed learnings back into product development process
Clearly communicate product plans, benefits and results, as appropriate, to both internal stakeholders and external stakeholders