Group Director, Client Media Solutions

Real Chemistry

13h•$175,000 - $200,000

About The Position

The Group Director, Client Media Solutions is a senior portfolio leader responsible for media strategy, client partnerships, business growth, and team performance across pharmaceutical, biotechnology, and life sciences accounts. The role leads large-scale integrated engagement programs for HCP, patient, caregiver, and DTC audiences, with responsibility for strong delivery, financial performance, and long-term client success. This leader oversees strategic client relationships and collaborates across Media, Omnichannel Strategy, Analytics, CRM, Activation, Creative, Technology, and Client Experience teams to deliver connected customer experiences. The position also identifies market and platform opportunities, develops scalable processes, oversees client portfolio financials, drives organic growth and new business, and recruits, develops, and mentors talent.

Requirements

Bachelor's degree or equivalent combination of education and relevant experience.
12+ years of experience in media strategy, customer engagement, integrated marketing, or healthcare advertising, including significant pharmaceutical, biotechnology, or life sciences experience.
Deep expertise in HCP, DTC, patient, and caregiver engagement strategies in integrated, omnichannel, and customer-centric marketing environments.
Proven success leading large client portfolios and managing complex, multi-channel healthcare marketing programs.
Strong understanding of healthcare media ecosystems, customer engagement strategies, media investment planning, measurement frameworks, and emerging technologies.
Experience managing client portfolio financials, including budgeting, forecasting, scoping, staffing, revenue growth, and margin management.
Demonstrated ability to lead and develop managers, directors, and cross-functional teams within matrixed organizations.
Exceptional executive communication, presentation, negotiation, and client leadership skills.
Track record of driving organic growth, leading new business efforts, and developing strategic client partnerships.
Experience collaborating across Strategy, Analytics, CRM, Creative, Activation, Technology, and Client Experience functions to deliver integrated customer engagement solutions.

Responsibilities

Lead cross-account media, customer engagement, and omnichannel strategies for pharmaceutical and life sciences clients, aligning plans with business objectives and measurable customer outcomes.
Serve as senior strategic lead for key client relationships, supporting retention, growth, innovation, and long-term partnerships.
Guide integrated planning across Media, Omnichannel Strategy, Analytics, CRM, Activation, Creative, and Client Experience teams.
Identify industry trends, platform opportunities, customer engagement innovations, and competitive insights that create client value and differentiate the agency.
Oversee multiple client teams and team leaders to maintain strategic alignment, operational excellence, delivery quality, and client satisfaction.
Develop scalable processes, planning methodologies, and best practices to improve organizational efficiency, collaboration, and performance.
Manage the financial health of a significant client portfolio, including forecasting, resource planning, budgeting, scoping, staffing recommendations, and margin management.
Partner with Business Operations and Finance on scopes of work, budget management, reconciliations, revenue forecasting, and commercial planning.
Drive organic growth and new business opportunities by identifying client needs, developing strategic solutions, and supporting pitches and proposals.
Recruit, develop, and mentor talent, strengthening leadership capabilities within the Client Experience team.