Group Director, Client Operations
About The Position
Leads a team that includes managers and senior professionals, ensuring effective execution of functional strategies and contributing to how objectives are delivered. Develops and adapts departmental plans, manages resources, and drives improvements to meet business priorities. Leads client relationship management and commercial operations across assigned accounts through the delivery of integrated marketing, advertising, media, digital, experiential, and business solutions. Drives revenue growth, client retention, account expansion, and commercial performance by identifying opportunities, managing client needs, and ensuring the successful execution of multidisciplinary solutions. Acts as a primary point of contact for clients while coordinating cross-functional collaboration across creative, strategy, production, media, data, technology, and operations teams within fast-paced, matrixed environments. Oversees operational execution, workflow optimization, resource alignment, financial stewardship, and service delivery to ensure high-quality outcomes, operational efficiency, and alignment to client business objectives. Partners with internal teams to strengthen long-term client partnerships, support scalable business growth, and deliver solutions that meet evolving market and customer expectations.
Requirements
- Leadership experience managing managers and senior professionals.
- Experience in client relationship management and commercial operations.
- Proven ability to drive revenue growth, client retention, and account expansion.
- Experience in identifying opportunities and managing client needs.
- Experience ensuring successful execution of multidisciplinary solutions.
- Experience acting as a primary point of contact for clients.
- Experience coordinating cross-functional collaboration.
- Experience overseeing operational execution, workflow optimization, resource alignment, financial stewardship, and service delivery.
- Experience partnering with internal teams to strengthen client partnerships and support business growth.
Responsibilities
- Ensuring effective execution of functional strategies and contributing to how objectives are delivered.
- Developing and adapting departmental plans, managing resources, and driving improvements to meet business priorities.
- Leading client relationship management and commercial operations across assigned accounts.
- Driving revenue growth, client retention, account expansion, and commercial performance.
- Acting as a primary point of contact for clients.
- Coordinating cross-functional collaboration across creative, strategy, production, media, data, technology, and operations teams.
- Overseeing operational execution, workflow optimization, resource alignment, financial stewardship, and service delivery.
- Partnering with internal teams to strengthen long-term client partnerships, support scalable business growth, and deliver solutions that meet evolving market and customer expectations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
