Corporate Director, Medical Group Operations

Christiana Care Health Services•Wilmington, DE

7d•Hybrid

About The Position

ChristianaCare, a nationally recognized leader in healthcare, is recruiting for a Corporate Director to support Medical Group Operations. This role is for a forward-thinking, strategic, and intuitive leader with experience managing multiple service lines across ambulatory sites. The ideal candidate will bring strong financial acumen, exceptional leadership skills, and a proven track record of leading complex, large-scale initiatives. Experience collaborating with multidisciplinary teams and physician leadership is essential, along with demonstrated success executing business plans, driving service line expansion, and supporting sustainable growth. This Executive Leader will oversee Medical Group Operations for two (2) Service Lines which will be a combination of Acute Medicine, Emergency Medicine, Medical Specialties, and Behavioral Health. The leader is responsible for 400+ FTEs across multiple sub-specialties and locations across Delaware, Maryland and Pennsylvania.

Requirements

Master’s degree is required and preferred in fields such as nursing, medical technology, business, clinical healthcare, or healthcare management.
Minimum of 5 years of medical practice/departmental operations leadership experience required.
Minimum of 3 years’ healthcare experience managing people leaders required.
Experience involving large group medical practice management and demonstrated leadership success would be especially advantageous.

Responsibilities

Develop and implement operational strategies that support organizational goals in quality, access, and growth.
Partner with executive leadership to align ambulatory services with broader system initiatives and service line development.
Develop and execute strategic business plans that advance Medical Group, Service Line and System growth.
Establish and maintain excellent relations with all system leaders and partners.
Provide direct leadership and guidance to regional or site-level practice administrators.
Manage and hold accountability of the operational leadership team to ensure practice operations are delivering expected results for staffing, workflow optimization, resource allocation, scheduling, and patient experience, provider experience, and caregiver experience.
Lead and participate in the selection, integration and evaluation of health care technology and information systems to support the efficient operation of the Medical Group.
Lead Medical Group and System Annual Operating Plan goals while achieving set goals.
Develop and manage operating and capital budgets with practice administrators and finance partners.
Hold Practice Administrators accountable for managing to margin and implementing corrective action plans to achieve annual budget.
Ensure Practice Administrators are collaborating with finance, revenue cycle, and contracting teams to improve billing processes and maximize revenue.
Drive cost-efficiency while maintaining high standards of quality, outcomes and experience for patients, providers and caregivers.
Independently lead business planning processes for Medical Group growth and change strategy coordinating and managing designated mergers /acquisitions into the Medical Group.
Build a culture of collaboration, accountability, and high performance among practice operation team, providers and caregivers.
Develop and grow leadership capabilities among practice administrators, site managers and other staff.
Partner with the Medical Group provider compensation team, in the design, implementation and management of physician compensation and incentive programs.
Utilize data-driven decision-making tools to monitor KPIs and benchmark performance.
Collaborate with informatics and analytics teams to ensure access to timely and actionable reports.
Ensure Practice Administrators have action plans that result in improved KPI performance of their areas of responsibility.
Lead initiatives that result in improving operational, clinical quality, patient safety, and service excellence metrics.
Establish and maintain highly effective relationships and partnerships within the Medical Group, with Medical Group Partners and across the health system.
Perform other duties as required.