Director of Client Operations

MediaSource • Columbus, OH

5d

About The Position

This isn’t a role for someone who simply tracks projects. It’s for an agency operations leader who creates clarity across complex accounts, anticipates risk, strengthens delivery and enables senior communicators to do their best work. At MediaSource, we help many of the nation’s leading health systems, academic medical centers and healthcare innovators tell stories that matter. From breakthrough research and life-changing patient care to executive thought leadership, our work earns national attention - and helps improve lives. You’ll partner directly with agency leadership, client leads and department heads to build the operating discipline behind exceptional client work and play a meaningful role in the continued growth of one of the country’s leading healthcare communications firms.

Requirements

• 8-12 years of agency operations, account operations or integrated project management experience.
• Success overseeing a portfolio of complex client accounts and improving how cross-functional teams plan and deliver work.
• Strong command of scope, budgets, utilization, resource planning, workflow systems and delivery risk.
• Experience managing and developing client leads or account operations professionals.
• Excellent judgment, executive communication and the confidence to create accountability across teams and levels.

Nice To Haves

• Healthcare communications experience preferred.

Responsibilities

• Own account operations across MediaSource’s client portfolio, creating a clear and reliable view of account health, priorities, risks and upcoming decisions.
• Build and maintain consistent systems for project intake, planning, staffing, delivery, scope management and follow-through.
• Lead portfolio health and capacity reviews, identifying issues early and driving clear decisions, owners and next steps.
• Partner with client leads, PR leaders, strategy and creative teams to ensure work is well planned, appropriately resourced and delivered on time and within scope.
• Oversee scope, budget and burn-rate visibility while supporting renewal planning and responsible account growth.
• Coach and develop client management talent while setting clear standards for agendas, recaps, timelines, dependencies and accountability.
• Strengthen Asana, Harvest and AI-powered workflows so agency leaders have useful information without creating unnecessary process or administrative burden.
• Improve client onboarding, account planning, relationship mapping, escalation and offboarding practices across the agency.

Benefits

• Generous PTO and paid holidays, including a full week off during the December holiday season.
• Eight weeks of paid family leave.
• Competitive 401(k) with company match.
• Comprehensive health plan with HSA.
• Paid volunteer time.
• Ongoing AI training and access to industry-leading communications and operations tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed