Director of Operations

Hyper Networks LLC • Canton, GA

3d • $120,000 - $150,000 • Hybrid

About The Position

The Director of Operations provides senior leadership and accountability for operations, projects, and teams across multiple markets. The role oversees operational leaders to ensure safety, quality, customer satisfaction, production, financial performance, compliance, and overall operational success. The Director maintains visibility into performance, resources, risks, and priorities while providing support and direction when challenges arise. This role requires a self-directed, decisive leader with strong communication, problem-solving, and prioritization skills. Using the company's EOS operating structure, the Director drives accountability, resolves issues, and ensures commitments are delivered. The role also supports customer relationships, business growth, leadership development, operational consistency, and the company’s Core Values, Mission, and Vision.

Requirements

• 7–10+ years of progressive leadership in broadband, telecommunications, OSP, or related infrastructure construction.
• Proven ability to lead and develop Operations, Construction, and Project Managers across multiple markets.
• Strong knowledge of fiber, aerial, and underground construction, project execution, production, scheduling, quality, and subcontractor management.
• Experience managing P&L, budgets, forecasting, revenue, costs, margins, and project profitability.
• Ability to oversee multiple operations, monitor KPIs, identify risks, improve processes, and drive accountability and performance.
• Experience planning workforce, subcontractor capacity, fleet, equipment, facilities, and other operational resources.
• Strong customer relationship skills with experience supporting new projects, market expansion, and responsible growth.
• Proven ability to build teams, develop leaders, and support recruiting, retention, and organizational growth.
• Strong commitment to safety, quality, OSHA requirements, customer standards, and company policies.
• Strong written and verbal communication skills with the ability to work effectively across field, corporate, customer, and subcontractor teams.
• Strong decision-making skills with the ability to identify issues, implement solutions, and provide hands-on leadership when needed.
• Comfortable using construction, project management, financial, workforce, and reporting systems.
• Willingness to travel regularly; valid driver’s license, acceptable MVR, background check, and drug testing required.

Responsibilities

• Lead and develop Operations Managers and assigned leaders through clear expectations, delegation, communication, and accountability while championing company values.
• Oversee construction operations and projects across multiple markets, ensuring customer commitments, production, financial goals, and company standards are met.
• Own operational financial performance, including revenue, production, labor, costs, forecasting, and margins. Identify trends and take corrective action as needed.
• Build strong customer relationships, identify market opportunities, and support business growth and expansion through effective planning and execution.
• Develop leaders and teams, ensure appropriate staffing and resources, and partner with HR to recruit, develop, and retain talent.
• Monitor key operational and financial metrics, identify risks and gaps, and provide leadership with timely, accurate performance updates.
• Maintain a strong safety culture and ensure compliance with customer requirements, company policies, and applicable regulations while driving continuous operational improvement.
• Lead L10 Meetings and use EOS tools to maintain visibility, accountability, and execution.
• Partner with Finance, HR, Safety, Fleet, PMO, and other support teams to resolve issues and improve operational performance.
• Identify challenges, remove barriers, implement solutions, and improve efficiency and scalability.
• Support evolving business needs across assigned markets, customers, and operations.

Benefits

• Competitive compensation
• 401(k) retirement plan
• ESOP (Eligible employees may participate)
• Medical, dental, vision, life, disability, HSA, EAP, and voluntary benefits available based on eligibility
• Paid time off
• Company holidays
• Floating holiday
• Company vehicle, fuel, maintenance, credit card, computer/software, and uniforms provided as applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed