Sr. Director, Client Solutions

Newmark•Dallas, TX

About The Position

Newmark is seeking a Sr. Director, Client Solutions to serve as a senior leader on its Client Solutions team, reporting to the Global Head of Client Solutions. The role helps set the function’s direction and leads strategy for the firm’s largest and most complex pursuits. It combines integrated solutioning with responsibility for the methodology, standards, and people involved in pursuing and winning multi-market, multi-service opportunities. Client Solutions is an agnostic corporate pursuit team that partners with Leasing and Occupier Solutions and their service lines. Its pursuit strategists, Solution Managers, writers, and designers work with brokers and sales teams to understand client needs, coordinate Newmark’s platform, and develop pursuit strategy, pricing, and narratives. The Sr. Director is accountable for pursuit strategy from early client and sales conversations through formal proposals or RFP responses, presentations, negotiation, and transition, including pricing and deal structure. Brokers retain client relationships and commercial ownership; this role provides strategic and platform support throughout the pursuit lifecycle. The position supervises and develops Solution Managers and graphic designers, assigns pursuits, balances team workload, and coordinates with Solutions Directors and service-line solutions leaders, including Facilities Management and Project Management. The role also establishes expectations for deliberate and consistent use of AI tools to improve the speed and quality of research, solution development, drafting, and review.

Requirements

Bachelor’s degree in Business, Real Estate, Finance, Economics, Marketing, or a related field.
At least 10 years of experience in commercial real estate, professional services, or strategic advisory, with demonstrated success leading complex, multi-stakeholder pursuits.
Demonstrated experience leading and developing teams, including setting direction, managing performance, and building culture.
Track record of contributing to competitive pursuit wins where strategic positioning and platform coordination determined the outcome.
Ability to ask incisive questions, listen actively, and translate client needs into actionable solutions.
Strong written and verbal communication skills, including direct presentation experience with senior decision-makers.
Strong analytical and strategic thinking, with fluency in pricing and deal structure.
Strong understanding of applying AI-enabled tools to research, drafting, and pursuit workflow efficiency.
Ability to earn trust and influence brokers, platform partners, and senior leadership without relying on formal authority.
Comfort operating in a developing function and initiative to build what is needed.
Strong integrity, particularly around recommendation neutrality, along with high emotional intelligence and political judgment across brokerage, occupier services, and capital markets.
Embodies shared ownership, transparency, fearless feedback, and relentless focus on the client.
High level of executive presence, professionalism, discretion, and sound judgment.
Advanced proficiency in Microsoft Office, especially PowerPoint, Word, and Excel.

Nice To Haves

Advanced degree.
Experience building or scaling a pursuit, solutions, or similar function, ideally within commercial real estate brokerage, occupier services, or integrated client solution roles.

Responsibilities

Help set Client Solutions’ overall strategy, priorities, pricing approach, and operating model in partnership with the Global Head of Client Solutions.
Partner with the Global Head of Client Solutions in running the function day to day.
Own and enforce the pursuit methodology, including diagnostic and resourcing scoring processes and the no-go pathway.
Supervise and develop Solution Managers and graphic designers through performance management, coaching, and direct feedback.
Assign pursuits, balance workload, and make staffing decisions for consequential pursuits.
Coach and mentor Solutions Directors and other senior team members, and set standards for strategy and deliverable quality.
Build the team’s culture and operating rhythm, and contribute to hiring, onboarding, and succession planning.
Lead strategy on the firm’s largest and most complex pursuits, partnering with brokers from relationship building through formal pursuit, negotiation, and transition.
Define win themes, staffing, and strategy across service lines for high-stakes pursuits, coordinating platform leaders to create integrated solutions.
Partner with service-line solutions leaders, including Facilities Management and Project Management, to integrate their contributions into multi-service offerings.
Set pricing and deal-structure strategy on high-stakes pursuits with the Director of Pricing and Solutioning Operations, and defend it through negotiation, BAFO, and the MSA.
Advise brokers and senior leadership on positioning and investment priorities, constructively challenge them when appropriate, and maintain neutrality about which platform service is right for a prospect.
Represent Client Solutions with senior leadership, platform leaders, and market leaders, and shape how the team partners with brokers and sales teams.
Be accountable for the team’s win rate on formalized pursuits and lead structured win/loss debriefs to improve the methodology.
Use AI-enabled research, writing, and productivity tools in pursuit workflows and establish team expectations for their use.
May perform other duties as assigned.