Group And Wedding Sales Manager

Ragged Mountain Resort•Danbury, NH

About The Position

The Group and Wedding Sales Manager at Ragged Mountain Resort LLC is responsible for researching, promoting, booking, and coordinating group business throughout the year. Group business includes weddings, ski groups, corporate and family functions, larger mountain events, and youth groups. The manager represents Ragged Mountain Resort at industry trade shows and may also attend local and regional events. The role works with group leaders, wedding couples, and event leads to plan and coordinate visits and events, including logistics such as tickets, lessons, rentals, lodging, food and beverage, meeting space, site visits, and event details. The manager coordinates with resort departments, serves as a day-of-event contact, handles client questions and solutions, reconciles group invoices, and collects payments. The role also collaborates with marketing on sales materials and strategy, attends forecasting meetings and seasonal training, and uses wedding-industry or similar tools to track leads, contacts, and reports. The position receives direction from the General Manager and has administrative and functional supervision, direct or indirect, of 15 employees.

Requirements

Experience with relevant software applications, including Excel, MS Word, PowerPoint, Outlook, internet, and email communications.
Ability to work in a team environment.
Strong written and verbal communication skills.
Comfort presenting in front of groups.
Ability to work a flexible schedule, including weekends during winter and evenings as group activity dictates.
Guest-experience orientation.

Nice To Haves

Wedding or event organization experience.
Group sales experience.
Relevant product and industry knowledge.

Responsibilities

Actively prospect new group business in support of the Resort’s marketing and sales plan.
Respond to group inquiries received through the website, phone, email, referrals, and word of mouth within two business days.
Plan and coordinate all aspects of group visits with group leaders, including tickets, lessons, rentals, lodging, food and beverage, meeting space, and on-hill events.
Plan and coordinate wedding and event logistics with couples and event leads, including site visits, lodging, food and beverage options, picture packages, and other event details.
Coordinate with resort departments to communicate event logistics, client needs, and departmental responsibilities well in advance of events.
Check on events throughout the day and serve as the day-of-event coordinator, answering questions and providing solutions.
Liaise with group leaders regarding pre-printed lift tickets, rental vouchers, and related items.
Reconcile group invoices and collect payments.
Work with the marketing team to develop sales collateral and a sales strategy.
Attend weekly team forecasting meetings.
Attend seasonal orientation and employee training.
Use WeddingPro or similar tools to track leads, contacts, and reports.
Represent Ragged Mountain Resort at industry trade shows and, as requested, local and regional events.