Ground Operations Crew Member (Part-Time)

HELISERVICE USA LLC•North Kingstown, RI

30d•$18 - $20•Onsite

About The Position

HeliService USA is looking for dynamic personnel to support offshore windfarm construction, operations, and maintenance. Ground operations staff support a fleet of AW-169 helicopters and associated flight operations. They perform loading and unloading of baggage and freight as well as other duties in relation to preparing aircraft for flight. Responsibilities will also include passenger check-in, outdoor ramp operations, aircraft cleaning, daily facility cleaning/general upkeep, and commissary duties as required.

Requirements

Strong customer service and verbal communication skills, with the ability to clearly and effectively interact with passengers of diverse language backgrounds.
Able to effectively manage multiple tasks and communication streams simultaneously.
Highly organized with a strong commitment to maintaining cleanliness and order.
Physically able to push/pull/lift, unload, and maneuver heavy luggage and/or equipment in excess of 70 pounds for extended periods of time; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, climbing, balancing, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time in aircraft cargo holds and baggage bins.
The employee must have sufficient hearing and vision and ability to safely perform the essential functions of the position.
Comfortable working in an airport environment, both indoors and outdoors, including exposure to varying and potentially extreme weather conditions during colder months.
Willing to work a flexible schedule including nights, weekends, and holidays.
Available to work a minimum of 2 shifts per week.
Maintain a professional and business-appropriate appearance at all times, adhering to company dress code standards.
Must be able to read, write, and speak English fluently.

Nice To Haves

Prior experience with aircraft handling and/or helicopter operations.
Customer service experience.

Responsibilities

Loading & Unloading Cargo: Managing passenger baggage, freight, and equipment.
Communication with Dispatch & Flight Crew: Coordinating ground support and relaying important information.
Safety and Security Compliance: Adhering to aviation regulations and emergency procedures.
Weather Monitoring: Keeping track of conditions that may affect flight operations.
Passenger Assistance/Check-In: Helping with boarding process, baggage checks, safety briefings, and special accommodations.
Record Keeping: Maintaining logs of safety and no cellphone policies for procedures for boarding the helicopter as requested by our customers.
Facility Cleanliness: Maintain cleanliness in passenger terminal, company hangar, and ramp areas, while ensuring stock is organized and products are properly displayed and readily available.
Passenger PPE Handling: Assisting with the cleaning and inspection of suits upon return to service and instructing passengers on the proper donning and use of PPE for the duration of their rental.
Pre-Flight Inspections: Conducting routine checks to verify aircraft readiness.
Additional Duties: Performing other duties as assigned, while maintaining a high level of productivity throughout the shift. During periods without passenger activity, employees are expected to support terminal cleanliness and assist in the PPE area within the hangar.