Ground Handler (BFI VAR)

Modern Aviation•Seattle, WA

5d•Onsite

About The Position

The Ground Handler (Variable) provides safe, efficient, high-quality ground handling and concierge services to customers, passengers, and flight crews. This variable position offers flexibility to set a schedule as work becomes available. The role supports Modern Aviation’s services and serves as a key point of contact for arriving and departing aircraft. The Ground Handler works in the Charter Terminal and on the aircraft parking ramp, collaborating with the Charter Manager and the broader management and supervisory team to meet customer needs promptly, professionally, and safely. The role includes welcoming passengers and flight crews, assisting with aircraft and ramp services, and supporting operational efficiency. The employee may be exposed to moving mechanical parts; wet, humid, hot, cold, elevated, vibrating, and outdoor conditions; aviation fuels, oils, chemicals, and lavatory fluids; and typically loud noise. Physical activities include frequent walking, sitting, stooping, stretching, bending, reaching, and grasping, as well as regularly lifting or moving up to 50 pounds. Nights, weekends, and varying shifts may be required based on operational needs.

Requirements

High school diploma or equivalent.
Valid driver’s license.
Ability to read, write, and understand English.
Ability to regularly lift and/or move up to 50 pounds.
Ability to work nights, weekends, and varying shifts as operationally required.
Applicants must be legally authorized to work in the United States for any employer; Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.

Nice To Haves

Associate degree preferred.
Prior aviation experience preferred.

Responsibilities

Meet, greet, and welcome passengers and flight crews upon aircraft arrival.
Direct passengers to terminal facilities or ground transportation, including coordinating with guests meeting arriving passengers.
Position rental vehicles at aircraft when applicable.
Escort customer vehicles on and off the airfield as required.
Thank customers for their business and welcome them to return.
Assist with offloading and loading passenger luggage and baggage.
Support flight crews with service needs, including baggage handling and transportation assistance.
Complete fuel, lavatory, and potable water services as required.
Assist with aircraft interior cleaning, trash removal, and cabin servicing when requested.
Support departure preparation by delivering catering, coffee, ice, newspapers, and other requested items.
Follow up to ensure fuel and service orders are completed so aircraft can depart on schedule.
Assist fellow team members when not directly servicing aircraft or customers.
Participate in improving best practices to enhance customer service and operational efficiency.
Promptly escalate issues, concerns, or irregular operations to the appropriate manager or supervisor.
Perform additional duties as assigned to support operational needs.
Complete the required Predictive Index behavioral assessment.