Ground Handler (BFI VAR)
About The Position
The Ground Handler (Variable) plays a critical role in delivering an exceptional customer experience through safe, efficient, high-quality ground handling and concierge services for customers, passengers, and flight crews. This variable position offers flexibility to set a schedule as work becomes available. The role supports the full range of services offered by Modern Aviation and serves as a key point of contact for arriving and departing aircraft. The Ground Handler works inside the Charter Terminal and on the Aircraft Parking Ramp, collaborating closely with the Charter Manager and the broader management and supervisory team to meet customer needs promptly, professionally, and safely. The role includes welcoming passengers and flight crews, assisting with baggage and aircraft services, and supporting operational efficiency.
Requirements
- High school diploma or equivalent.
- Valid driver’s license.
- Ability to read, write, and understand English.
- Ability to regularly lift and/or move up to 50 pounds.
- Ability to work nights, weekends, and varying shifts as operationally required.
- Applicants must be legally authorized to work in the United States for any employer; Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.
Nice To Haves
- Associate degree preferred.
- Prior aviation experience preferred.
Responsibilities
- Meet, greet, and welcome passengers and flight crews upon aircraft arrival.
- Direct passengers to terminal facilities or ground transportation, including coordinating with guests meeting arriving passengers.
- Position rental vehicles at aircraft when applicable.
- Escort customer vehicles on and off the airfield as required.
- Thank customers for their business and welcome them to return.
- Assist with loading and offloading passenger luggage and baggage.
- Support flight crews with service needs, including baggage handling and transportation assistance.
- Complete fuel, lavatory, and potable water services as required.
- Assist with aircraft interior cleaning, trash removal, and cabin servicing when requested.
- Support departure preparation by delivering catering, coffee, ice, newspapers, and other requested items.
- Follow up to ensure fuel and service orders are completed so aircraft can depart on schedule.
- Assist fellow team members when not directly servicing aircraft or customers.
- Participate in improving best practices to enhance customer service and operational efficiency.
- Promptly escalate issues, concerns, or irregular operations to the appropriate manager or supervisor.
- Perform additional duties as assigned to support operational needs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
