Grooming Salon Manager

Petco • Bangor, ME

18d

About The Position

The Grooming Salon Leader leads and manages grooming salon operations and team members while providing expert grooming services. The role is responsible for customer satisfaction, a positive work environment, salon performance, and coaching and developing groomers at varying experience levels. It also performs professional grooming services, prioritizing the safety, comfort, and well-being of pets in the salon.

The position oversees daily operations, schedules, staffing, inventory, and salon performance. It involves recruiting and supervising team members, collaborating with store management, and working with pet parents to provide service and grooming recommendations. The leader also performs grooming procedures, maintains a clean and safe salon, and ensures work complies with Petco grooming, safety, quality, and sanitation policies.

Most duties take place indoors in a grooming salon. The environment may be noisy and wet, with frequent direct contact with dogs, pet parents, and salon colleagues. The role requires bending, kneeling, standing for long periods, lifting up to 30 pounds as necessary, and may involve using a two-step ladder or other support tools for cleaning and maintenance.

Requirements

• At least 2 years of experience as a professional groomer and/or completion of a technical grooming training program.
• Strong leadership skills and desire to lead, train, and develop people.
• Very strong verbal and written communication skills for interactions with pet parents and grooming team members.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and interest in a career in pet grooming.
• Strong decision-making and problem-solving skills; able to address moderately complex situations with guidance from the Solutions Manager or Store General Manager when necessary.
• Results-driven commitment to salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to deliver grooming services to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Available to work at least 35 hours per week, including weekends, evenings, and holidays as required by the grooming schedule.
• Ability to bend, kneel, lift up to 30 pounds as necessary, and stand for long periods; may need to work at heights using a two-step ladder or support tools.

Nice To Haves

• One to two years of previous salon management experience or experience in a related field.
• High-school diploma or GED preferred.

Responsibilities

• Oversee daily grooming salon operations, workflows, scheduling and capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming team members, fostering teamwork and professional development.
• Create efficient grooming schedules that balance team availability and business needs while accommodating customer demand and peak hours.
• Monitor revenue, customer satisfaction, and partner productivity; identify improvement opportunities and develop action plans.
• Collaborate with store management to meet sales targets and salon objectives, grow the customer base, and improve profitability.
• Provide professional customer service to pet parents, answer grooming questions, offer recommendations, and resolve concerns.
• Keep grooming skills and team practices current with industry trends and best practices.
• Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, following pet-parent instructions, breed standards, and company policies.
• Operate and maintain grooming instruments such as clippers, blades, shears, brushes, and dryers.
• Assess each pet's coat, skin condition, temperament, and individual needs.
• Educate pet parents and recommend grooming maintenance, home-care practices, and products.
• Monitor pets' safety and well-being, watch for signs of discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
• Conduct quality checks; clean and sanitize the salon, tools, and equipment; complete daily and weekly cleaning and maintenance duties in accordance with hygiene and sanitation policies.
• Apply Petco grooming policies, standards, and guidelines, and hold salon team members accountable for safety and quality standards.

Benefits

• Competitive pay with incentives based on salon performance and tips, according to the Grooming Salon Leader Incentive Plan.
• Medical, dental, vision, and other benefits.
• 401(k).
• Paid time off.
• Petco discounts.
• Supplies and equipment needed for grooming are provided.
• State-of-the-art grooming equipment is provided.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed