Grooming Salon Manager

Petco • Fort Myers, FL

6d • Onsite

About The Position

The Grooming Salon Leader leads and manages grooming salon operations and team members while providing expert grooming services. The role is responsible for customer satisfaction, a positive work environment, salon performance, and coaching and developing groomers at different experience levels. It also performs professional grooming services while prioritizing the safety, comfort, and well-being of pets.

The position oversees salon workflows, scheduling, staffing, and inventory; recruits, trains, and supervises staff; monitors performance and develops improvement plans; and works with store management to meet salon objectives. It also involves working directly with pet parents, making grooming recommendations, maintaining salon hygiene and safety standards, and keeping grooming skills and practices current.

Requirements

• At least 2 years of professional grooming experience and/or completion of a technical grooming training program.
• Strong leadership skills and the desire to lead, train, and develop people.
• Strong verbal and written communication skills for interacting with pet parents and grooming team members.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and interest in continuing a career in pet grooming.
• Strong decision-making and problem-solving skills for moderately complex situations.
• Results-driven focus on salon productivity, performance, growth, and improvement.
• Strong attention to detail and commitment to accurate, high-standard grooming services.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Available to work at least 35 hours per week, including weekends, evenings, and holidays as needed.

Nice To Haves

• 1–2 years of previous salon management experience or experience in a related field.
• High school diploma or GED.

Responsibilities

• Oversee daily grooming salon operations, workflows, scheduling, grooming capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming team members, fostering teamwork and professional development.
• Create grooming schedules that balance team availability, customer demand, business needs, and peak-hour coverage.
• Monitor salon revenue, customer satisfaction, and partner productivity; identify opportunities and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives and to grow the customer base and profitability.
• Provide professional customer service, answer grooming-related questions, recommend services, and resolve concerns promptly.
• Stay current with grooming trends and best practices and develop personal and team grooming skills.
• Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, according to customer instructions, breed standards, and company policies.
• Operate and maintain grooming instruments, including clippers, blades, shears, brushes, and dryers.
• Assess each pet's coat, skin condition, and temperament to determine individual grooming needs.
• Educate pet parents and provide tailored recommendations for grooming maintenance, home care, and products.
• Monitor pets' safety and well-being, watch for signs of discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
• Maintain a clean and safe salon; disinfect and sanitize tools and equipment; complete daily and weekly cleaning and other assigned maintenance duties.
• Apply Petco grooming policies, standards, and guidelines and hold salon team members accountable for safety and quality.

Benefits

• Competitive pay with incentives based on salon performance and tips.
• Medical, dental, and vision coverage.
• 401(k).
• Paid time off.
• Petco discounts.
• Supplies and grooming equipment provided.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED