Grooming Salon Manager

Petco•Shreveport South, LA

2d•Onsite

About The Position

The Grooming Salon Leader leads and manages grooming salon operations and team members while delivering expert grooming services to customers’ pets. The role is responsible for customer satisfaction, a positive work environment, salon performance, and coaching and developing groomers at different experience levels. The leader also performs professional grooming services—including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning—while prioritizing each pet’s safety, comfort, and well-being. The position oversees daily salon operations, staffing, scheduling, inventory, and performance. It combines team leadership and customer service with hands-on grooming work. The role works primarily indoors in a grooming salon, spending substantial time with pet parents, dogs, and salon team members. The environment may be noisy and wet.

Requirements

At least 2 years of experience as a professional groomer and/or completion of a technical grooming training program.
Strong leadership skills and a desire to lead, train, and develop people.
Strong verbal and written communication skills for interacting with pet parents and grooming team members.
Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards.
Genuine passion for animals and interest in continuing a career in pet grooming.
Strong decision-making and problem-solving skills, including applying grooming experience to moderately complex situations.
Results-driven commitment to salon productivity, performance, growth, and improvement.
Strong attention to detail and ability to deliver grooming services accurately to high standards.
Ability to handle pets of all sizes and temperaments with care and empathy.
Available to work at least 35 hours per week, including weekends, evenings, and holidays as required by the grooming schedule.
Ability to bend, kneel, lift up to 30 pounds as necessary, and stand for extended periods.
Ability to work in a potentially noisy and wet environment and, when needed, work at heights using a two-step ladder or other support tools.

Nice To Haves

One to two years of previous salon management experience or experience in a related field.
High school diploma or GED.

Responsibilities

Oversee daily grooming salon operations, workflows, scheduling, grooming capacity, inventory, and staffing plans.
Recruit, hire, train, supervise, coach, and evaluate grooming team members, fostering collaboration and professional development.
Create grooming schedules that balance team availability and business needs, accommodate customer demand, and provide coverage during peak hours.
Monitor salon revenue, customer satisfaction, and partner productivity; identify improvement opportunities and develop action plans.
Collaborate with store management to achieve sales targets and salon objectives and to support growth, customer-base expansion, and profitability.
Provide professional customer service, respond to grooming inquiries, make recommendations, and resolve questions or concerns.
Stay current with grooming industry trends and best practices and apply them to personal and team skills.
Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, following customer instructions, breed standards, and company policies.
Operate and maintain grooming instruments such as clippers, blades, shears, brushes, and dryers.
Assess each pet’s coat, skin conditions, temperament, and individual needs.
Educate pet parents and provide tailored recommendations about grooming maintenance, home care, and products.
Monitor pets’ safety and well-being, identify signs of discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
Conduct quality checks; keep the salon clean and safe; disinfect and sanitize tools and equipment; and complete daily, weekly, and other assigned cleaning and maintenance tasks.
Apply Petco grooming policies, standards, and guidelines and hold salon team members accountable for safety and quality.

Benefits

Competitive pay.
Incentive pay based on salon performance.
Tips.
Medical, dental, and vision coverage.
401(k).
Paid time off.
Petco discounts.
Supplies and equipment needed for grooming.
State-of-the-art grooming equipment.
Career development and growth opportunities, including Grooming Mentor and Grooming Instructor roles.