Grooming Salon Manager

Petco • Palm Coast, FL

3d

About The Position

The Grooming Salon Leader leads and manages grooming salon operations and team members while delivering expert grooming services. The role is responsible for customer satisfaction, salon performance, a positive work environment, and coaching and developing groomers at different experience levels. It also involves performing professional grooming services while prioritizing the safety, comfort, and well-being of pets.

The role oversees daily salon workflows, scheduling, capacity, inventory, staffing, and performance. The leader works with store management to meet sales targets and salon objectives, serves pet parents, and maintains grooming quality, safety, cleanliness, and sanitation standards. Grooming services include bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning.

Most duties take place indoors in a grooming salon. The role involves frequent direct contact with pet parents and dogs, as well as interaction with salon partners. The environment may be noisy and wet. The position requires bending, kneeling, standing for long periods, lifting up to 30 pounds as necessary, and potentially using a two-step ladder or support tools for cleaning and maintenance.

Requirements

• At least 2 years of professional grooming experience and/or completion of a technical grooming training program.
• Strong leadership skills and desire to lead, train, and develop people.
• Very strong verbal and written communication skills.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behavior.
• Expert proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and interest in continuing a career in pet grooming.
• Strong decision-making and problem-solving skills, including handling moderately complex situations with guidance from a Solutions Manager or Store General Manager when necessary.
• Results-driven commitment to salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to deliver grooming services accurately and to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Availability to work at least 35 hours per week, including weekends, evenings, and holidays as needed by the grooming schedule.

Nice To Haves

• One to two years of previous salon management experience or experience in a related field.
• High school diploma or GED is preferred.

Responsibilities

• Oversee daily grooming salon operations, workflows, scheduling, grooming capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming team members, fostering teamwork and professional development.
• Create grooming schedules that balance team availability and business needs, accommodate customer demand, and provide coverage during peak hours.
• Monitor salon revenue, customer satisfaction, and partner productivity; identify improvement opportunities and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives, grow the business, expand the customer base, and improve profitability.
• Provide professional customer service to pet parents, answer grooming-related questions, make recommendations, and resolve concerns promptly.
• Keep current with grooming trends and best practices and develop personal and team grooming skills.
• Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, in accordance with pet-parent instructions, breed standards, and company policies.
• Operate and maintain grooming instruments such as clippers, blades, shears, brushes, and dryers.
• Assess each pet’s needs, including coat type, skin conditions, and temperament.
• Educate pet parents and recommend grooming maintenance, home-care practices, and products to support pet well-being.
• Monitor pets’ safety and well-being, watch for signs of discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
• Maintain a clean and safe grooming area; sanitize tools and equipment; perform daily and weekly cleaning and other assigned maintenance tasks.
• Apply and uphold Petco grooming policies, standards, and guidelines, and hold salon team members accountable for safety and quality.

Benefits

• Competitive pay, incentive based on salon performance, and tips.
• Medical, dental, vision, and other benefits.
• 401(k).
• Paid time off.
• Petco discounts.
• Supplies and grooming equipment provided.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed