Grooming Salon Manager

Petco • Marble Falls, TX

1d • Onsite

About The Position

The Grooming Salon Leader leads and manages grooming salon operations and team members while delivering expert grooming services. The role is responsible for customer satisfaction, a positive work environment, salon performance, and coaching and developing groomers at different experience levels. The leader also performs professional grooming services—including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning—while prioritizing each pet’s safety, comfort, and well-being.

Requirements

• At least 2 years of professional grooming experience and/or completion of a technical grooming training program.
• Strong leadership skills and a desire to lead, train, and develop people.
• Strong verbal and written communication skills for interacting with pet parents and grooming team members.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and interest in a continuing career in pet grooming.
• Strong decision-making and problem-solving skills, including the ability to address moderately complex situations.
• Results-driven focus on salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to deliver grooming services accurately and to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Availability to work at least 35 hours per week, including weekends, evenings, and holidays as required by the grooming schedule.
• Ability to bend, kneel, lift up to 30 pounds as necessary, and stand for long periods.
• Ability to work in a noisy and wet indoor salon environment and, when needed, work at heights using a two-step ladder or other support tools.

Nice To Haves

• One to two years of previous salon management experience or experience in a related field.
• High school diploma or GED.

Responsibilities

• Oversee daily salon operations, maintain efficient workflows, optimize scheduling and grooming capacity, manage salon inventory, and execute staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming team members, fostering teamwork, professional growth, and continuous learning.
• Create and manage grooming schedules that balance team availability and business needs, accommodate customer demand, and provide coverage during peak hours.
• Monitor salon revenue, customer satisfaction, and partner productivity; identify opportunities for improvement and develop action plans.
• Work with store management to achieve sales targets and salon objectives, grow the customer base, and improve profitability.
• Provide professional customer service to pet parents, respond to grooming inquiries, offer recommendations, and resolve questions or concerns.
• Keep current with grooming industry trends and best practices and develop personal and team grooming skills.
• Perform professional grooming services according to pet-parent instructions, breed standards, and company policies and procedures.
• Operate and maintain grooming instruments, including clippers, blades, shears, brushes, and dryers.
• Assess each pet’s grooming needs, including coat type, skin conditions, and temperament.
• Educate pet parents and provide customized recommendations for grooming maintenance, home care, and products.
• Protect pets’ safety and well-being, monitor for signs of discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
• Maintain a clean and safe salon; conduct quality checks, disinfect and sanitize tools and equipment, complete daily and weekly cleaning, and perform assigned maintenance tasks.
• Apply Petco grooming policies, standards, and guidelines and hold salon team members accountable for safety and quality.

Benefits

• Competitive pay, salon-performance-based incentives, and tips.
• Medical, dental, and vision coverage.
• 401(k).
• Paid time off.
• Petco discounts.
• Grooming supplies and equipment.
• State-of-the-art grooming equipment.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED