Grooming Salon Manager

Petco • Attleboro, MA

8d

About The Position

The Grooming Salon Leader leads grooming salon operations and team members while delivering expert grooming services to customers’ pets. The role is responsible for customer satisfaction, a positive work environment, salon performance, and coaching and developing groomers at different experience levels. The leader also performs grooming services—including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning—while prioritizing the safety, comfort, and well-being of pets.

Requirements

• At least 2 years of professional grooming experience and/or completion of a technical grooming training program.
• Strong leadership skills and a desire to lead, train, and develop people.
• Strong verbal and written communication skills.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and interest in a career in pet grooming.
• Strong decision-making and problem-solving skills; able to address moderately complex situations with guidance when necessary.
• Results-driven commitment to salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to deliver grooming services accurately to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Available to work at least 35 hours per week, including weekends, evenings, and holidays as needed.
• High school diploma or GED preferred, though not required.

Nice To Haves

• 1–2 years of previous salon management experience or experience in a related field.
• High school diploma or GED.

Responsibilities

• Oversee day-to-day salon operations, workflows, scheduling capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming team members, fostering teamwork and professional development.
• Create grooming schedules that balance team availability, customer demand, salon capacity, and peak-hour coverage.
• Monitor salon revenue, customer satisfaction, and partner productivity; analyze results and develop improvement plans.
• Collaborate with store management to achieve sales targets and salon objectives and to grow the customer base and profitability.
• Provide professional customer service, respond to grooming inquiries, make recommendations, and resolve concerns promptly.
• Keep current with grooming trends and best practices and develop personal and team grooming skills.
• Perform professional grooming services according to pet-parent instructions, breed standards, and company policies.
• Operate and maintain grooming instruments and equipment.
• Assess each pet’s coat, skin condition, temperament, and individual grooming needs.
• Educate pet parents and recommend grooming maintenance, home-care practices, and products.
• Prioritize animal safety and well-being, monitor pets for signs of discomfort, illness, or injury, and promptly report concerns to owners and store management.
• Conduct quality checks and clean, disinfect, and sanitize the salon, tools, and equipment in accordance with hygiene and sanitation policies; perform assigned maintenance and cleaning tasks.
• Apply Petco grooming policies, standards, and guidelines, and hold salon team members accountable for safety and quality standards.

Benefits

• Competitive pay with salon-performance incentives and tips.
• Medical, dental, vision, and other benefits.
• 401(k).
• Paid time off.
• Petco discounts.
• Grooming supplies and equipment provided.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed