Grooming Salon Manager

Petco • Bensonhurst, NY

13d • Onsite

About The Position

The Grooming Salon Leader leads and manages grooming salon operations and team members while delivering expert grooming services. The role is responsible for customer satisfaction, a positive work environment, salon performance, and coaching and developing groomers at varying experience levels. The leader also performs grooming services—including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning—while prioritizing each pet’s safety, comfort, and well-being.

The position combines salon leadership and hands-on grooming. It includes overseeing workflows, schedules, inventory, staffing, team development, performance metrics, customer interactions, sanitation, and adherence to Petco grooming standards. The role works indoors primarily in a grooming salon and involves direct contact with pet parents, dogs, and salon colleagues.

Requirements

• At least 2 years of experience as a professional groomer and/or completion of a technical grooming training program.
• Strong leadership skills and a desire to lead, train, and develop people.
• Very strong verbal and written communication skills for interacting with pet parents and grooming team members.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and interest in continuing a career in pet grooming.
• Strong decision-making and problem-solving skills; able to address moderately complex situations, with guidance from the Solutions Manager or Store General Manager when necessary.
• Results-driven commitment to salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to execute grooming services accurately to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Available to work at least 35 hours per week, including weekends, evenings, and holidays as needed by the grooming schedule.
• Able to bend, kneel, lift up to 30 pounds as necessary, and stand for long periods.
• May need to work at heights using a two-step ladder or other support tools for cleaning and maintenance.

Nice To Haves

• 1–2 years of previous salon management experience or experience in a related field.
• High school diploma or GED preferred.

Responsibilities

• Oversee daily grooming salon operations, workflows, scheduling and grooming capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming team members, fostering teamwork and professional development.
• Create efficient grooming schedules that balance team availability and business needs, accommodate customer demand, and provide peak-hour coverage.
• Monitor revenue, customer satisfaction, and partner productivity; identify improvement opportunities and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives and grow the customer base and profitability.
• Provide professional customer service, answer grooming-related questions, make recommendations, and resolve concerns.
• Keep current with grooming industry trends and best practices and help develop the skills of the grooming team.
• Independently perform grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, following customer instructions, breed standards, and company policies.
• Operate and maintain grooming instruments, including clippers, blades, shears, brushes, and dryers.
• Assess each pet’s coat, skin condition, and temperament to determine individual needs.
• Educate pet parents and recommend grooming maintenance, home-care practices, and products.
• Monitor pets’ safety and well-being, watch for signs of discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
• Conduct quality checks and clean and sanitize the grooming area, tools, and equipment in accordance with hygiene policies; perform assigned cleaning and maintenance tasks.
• Apply Petco grooming policies, standards, and guidelines and hold salon team members accountable for safety and quality.

Benefits

• Competitive pay with incentives based on salon performance and tips.
• Medical, dental, vision, and other benefits.
• 401(k).
• Paid time off.
• Petco discounts.
• Supplies and equipment needed for grooming.
• State-of-the-art grooming equipment.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed