Grooming Salon Manager

Petco • Tanasbourne, OR

12d • Onsite

About The Position

The Grooming Salon Leader leads and manages grooming salon operations and team members while delivering expert grooming services. The role is responsible for customer satisfaction, a positive work environment, salon performance, and coaching and developing groomers at different experience levels. It also performs professional grooming services—including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning—while prioritizing each pet’s safety, comfort, and well-being.

The position oversees salon workflows, schedules, staffing, inventory, performance metrics, customer service, and safety and sanitation standards. It works with store management to meet sales and salon objectives and provides pet parents with grooming recommendations and home-care guidance. Most duties take place indoors in the grooming salon, with substantial direct contact with pets, pet parents, and salon partners. The environment may be noisy and wet.

Requirements

• At least 2 years of experience as a professional groomer and/or completion of a technical grooming training program.
• Strong leadership skills and an interest in leading, training, and developing people.
• Strong verbal and written communication skills.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behavior.
• Expert proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and interest in a career in pet grooming.
• Strong decision-making and problem-solving skills, including handling moderately complex situations with guidance when necessary.
• Results-driven focus on salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to deliver accurate grooming services to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Available to work at least 35 hours per week, including weekends, evenings, and holidays as needed.
• High school diploma or GED preferred, but not required.

Nice To Haves

• One to two years of previous salon management experience or experience in a related field.
• High school diploma or GED.

Responsibilities

• Oversee daily salon operations, workflows, grooming capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming team members, fostering teamwork and professional development.
• Create and manage grooming schedules to balance customer demand, team availability, productivity, and business needs.
• Monitor salon performance metrics, identify improvement opportunities, and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives and drive salon growth and profitability.
• Provide professional customer service to pet parents, answer grooming inquiries, make recommendations, and resolve concerns.
• Keep current with grooming trends and best practices and develop personal and team grooming skills.
• Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, following customer instructions, breed standards, and company policies.
• Operate and maintain grooming instruments and assess each pet’s coat, skin, needs, and temperament.
• Educate pet parents about grooming maintenance, home care, and products that support pet well-being.
• Monitor pets’ safety and well-being, watch for signs of discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
• Maintain a clean and safe salon; sanitize tools and equipment; complete daily and weekly cleaning, maintenance, and other assigned tasks.
• Apply Petco grooming policies, standards, and guidelines and hold salon team members accountable for safety and quality.

Benefits

• Competitive pay, salon-performance-based incentives, and tips.
• Medical, dental, vision, and other benefits.
• 401(k).
• Paid time off.
• Petco discounts.
• Grooming supplies and equipment provided.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed