Grooming Salon Manager

Petco • Irondequoit, NY

15d • Onsite

About The Position

The Grooming Salon Leader leads and manages grooming salon operations and team members while providing expert grooming services. The role is responsible for customer satisfaction, a positive work environment, salon performance, and coaching and developing groomers at different experience levels. The leader also performs professional grooming services—including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning—while prioritizing each pet’s safety, comfort, and well-being.

Requirements

• At least 2 years of professional grooming experience and/or completion of a technical grooming training program.
• Strong leadership skills and a desire to lead, train, and develop people.
• Strong verbal and written communication skills.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and interest in a career in pet grooming.
• Strong decision-making and problem-solving skills.
• Results-driven focus on salon productivity, performance, growth, and improvement.
• Strong attention to detail.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Available to work full time, at least 35 hours per week, including weekends, evenings, and holidays as needed.
• Ability to bend, kneel, lift up to 30 pounds as necessary, and stand for long periods.
• Ability to work in a noisy and wet environment and, when needed, use a two-step ladder or support tools for cleaning and maintenance.

Nice To Haves

• One to two years of previous salon management experience or experience in a related field.
• High school diploma or GED.

Responsibilities

• Oversee daily salon operations, workflows, scheduling capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming team members, fostering collaboration and professional development.
• Create and manage schedules that balance customer demand, team availability, productivity, and coverage during peak hours.
• Monitor revenue, customer satisfaction, and partner productivity; identify improvement opportunities and develop action plans.
• Work with store management to achieve sales targets and salon objectives, grow the customer base, and improve profitability.
• Provide professional customer service, answer grooming-related questions, offer recommendations, and resolve concerns.
• Keep up with grooming industry trends and best practices and help develop the team’s skills.
• Perform professional grooming services according to pet-parent instructions, breed standards, and company policies.
• Operate and maintain grooming instruments, including clippers, blades, shears, brushes, and dryers.
• Assess each pet’s needs, including coat type, skin conditions, and temperament.
• Educate pet parents and provide recommendations for grooming maintenance, home care, and products.
• Monitor animal well-being and safety, watch for signs of discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
• Maintain a clean, safe grooming area; disinfect and sanitize tools and equipment; and perform scheduled cleaning and maintenance in accordance with hygiene policies.
• Apply Petco grooming policies, standards, and guidelines and hold salon team members accountable for safety and quality.

Benefits

• Competitive pay with salon-performance incentives and tips.
• Medical, dental, and vision coverage.
• 401(k).
• Paid time off.
• Petco discounts.
• Grooming supplies and equipment.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed