Grooming Salon Manager

Petco • Longmont, CO

5d

About The Position

The Grooming Salon Leader leads grooming salon operations and team members while delivering expert grooming services to customers’ pets. The role is responsible for customer satisfaction, a positive work environment, salon performance, and coaching and developing groomers at all experience levels. The leader also performs professional grooming services and prioritizes the safety, comfort, and well-being of pets in the salon.

Responsibilities include managing daily salon workflows, schedules, staffing, and inventory; recruiting, training, supervising, and evaluating team members; monitoring salon performance and developing improvement plans; and partnering with store management to meet sales and salon objectives. The leader also serves pet parents by answering questions, recommending grooming and home-care practices, and resolving concerns.

The position performs grooming services such as bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning. It requires assessing each pet’s coat, skin, and temperament; maintaining grooming tools and a clean, sanitary salon; and following Petco grooming, safety, and quality standards. The work is primarily indoors in the grooming salon and involves regular direct contact with pets, pet parents, and salon partners. The environment may be noisy and wet.

Requirements

• At least 2 years of professional grooming experience and/or completion of a technical grooming training program.
• Strong leadership skills and a desire to lead, train, and develop people.
• Very strong verbal and written communication skills for interactions with pet parents and grooming team members.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and a desire to continue a career in pet grooming.
• Strong decision-making and problem-solving skills, including resolving moderately complex situations with guidance when necessary.
• Results-driven focus on salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to execute grooming services accurately to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Available to work full time, at least 35 hours per week, including weekends, evenings, and holidays as needed.
• Ability to bend, kneel, lift up to 30 pounds as necessary, and stand for long periods.
• Ability to work at heights using a two-step ladder or support tools for assigned cleaning and maintenance duties.

Nice To Haves

• One to two years of previous salon management experience or experience in a related field.
• High-school diploma or GED preferred.

Responsibilities

• Oversee daily salon operations, workflows, scheduling, grooming capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming team members while supporting teamwork and professional development.
• Create grooming schedules that balance team availability and business needs, cover peak hours, and optimize productivity and customer demand.
• Monitor salon revenue, customer satisfaction, and partner productivity; identify improvement opportunities and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives, grow the customer base, and improve profitability.
• Provide professional customer service to pet parents, answer grooming-related questions, make recommendations, and resolve concerns.
• Stay current with grooming industry trends and best practices and develop personal and team grooming skills.
• Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, following customer instructions, breed standards, and company policies.
• Operate and maintain grooming instruments and equipment.
• Assess each pet’s coat, skin conditions, temperament, and individual grooming needs.
• Educate pet parents and recommend grooming maintenance, home-care practices, and products.
• Monitor pets’ safety and well-being, recognize signs of discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
• Conduct quality checks and clean and sanitize the grooming area, tools, and equipment in accordance with hygiene policies; perform assigned cleaning and maintenance duties.
• Apply Petco grooming policies, standards, and guidelines and hold salon team members accountable for safety and quality.

Benefits

• Competitive pay with salon-performance incentives and tips.
• Medical, dental, vision, and other benefits.
• 401(k).
• Paid time off.
• Petco discounts.
• Supplies and equipment provided for grooming.
• State-of-the-art grooming equipment provided.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed