Grooming Salon Manager

Petco Animal Supplies Stores • Amherst, NH

23d • Onsite

About The Position

The Grooming Salon Leader leads grooming salon operations and team members while providing expert grooming services to customers’ pets. The role is responsible for customer satisfaction, salon performance, a positive work environment, and coaching and developing groomers at all experience levels. It also performs professional grooming services and prioritizes each pet’s safety, comfort, and well-being.

The position oversees daily salon workflows, scheduling, staffing, inventory, and performance. It recruits, trains, supervises, and evaluates salon staff; works with store management to achieve salon objectives; and provides customer service and grooming recommendations. The leader carries out grooming procedures, maintains equipment and cleanliness, and ensures compliance with Petco grooming, safety, quality, and sanitation standards.

The majority of duties take place indoors in the grooming salon. The work includes direct contact with pet parents and dogs and collaboration with salon partners. The environment can be noisy and wet. The position requires bending, kneeling, lifting up to 30 pounds as necessary, and standing for extended periods; cleaning and maintenance may involve heights and use of a two-step ladder or support tools such as vacuums. Full-time availability of at least 35 hours per week is required, including weekends, evenings, and holidays as needed by the grooming schedule.

Requirements

• At least 2 years of experience as a professional groomer and/or completion of a technical grooming training program.
• Strong leadership skills and desire to lead, train, and develop people.
• Very strong verbal and written communication skills for interacting with pet parents and grooming team members.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and desire to continue a career in pet grooming.
• Strong decision-making and problem-solving skills, including handling moderately complex situations with guidance from the Solutions Manager or Store General Manager when necessary.
• Results-driven commitment to salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to execute grooming services accurately to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Availability to work at least 35 hours per week, including weekends, evenings, and holidays as needed.
• Ability to bend, kneel, lift up to 30 pounds as necessary, and stand for long periods.
• High school diploma or GED is described as preferred, though the posting’s sentence is incomplete.

Nice To Haves

• One to two years of previous salon management experience or experience in a related field.
• High school diploma or GED.

Responsibilities

• Oversee daily grooming salon operations, workflows, scheduling capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming salon team members, fostering teamwork and professional development.
• Create grooming schedules that balance team availability, customer demand, salon capacity, and peak-hour coverage.
• Monitor salon revenue, customer satisfaction, and partner productivity; analyze performance and develop improvement plans.
• Collaborate with store management to meet sales targets and salon objectives and to drive growth and profitability.
• Provide professional customer service, answer grooming-related inquiries, make recommendations, and resolve questions or concerns.
• Keep current with grooming industry trends and best practices and develop personal and team grooming skills.
• Perform grooming services including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, following customer instructions, breed standards, and company policies.
• Operate and maintain grooming instruments, including clippers, blades, shears, brushes, and dryers.
• Evaluate each pet’s coat, skin conditions, temperament, and individual grooming needs.
• Educate pet parents and recommend grooming maintenance, home-care practices, and products.
• Protect animal well-being and safety, monitor pets for discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
• Conduct quality checks and clean, disinfect, and sanitize the grooming area, tools, and equipment in accordance with hygiene and sanitation policies; complete daily, weekly, and other assigned maintenance tasks.
• Apply Petco grooming policies, standards, and guidelines and hold salon team members accountable for safety and quality standards.

Benefits

• Competitive pay, incentive based on salon performance, and tips, in accordance with the Grooming Salon Leader Incentive Plan.
• Medical, dental, vision, and other benefits.
• 401(k).
• Paid time off.
• Petco discounts.
• Supplies and equipment needed for grooming services.
• State-of-the-art grooming equipment.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED