Grooming Salon Manager

Petco • Daphne, AL

3d • Onsite

About The Position

The Grooming Salon Leader leads and manages grooming salon operations and team members while delivering expert grooming services to customers’ pets. The role is responsible for customer satisfaction, a positive work environment, salon performance, and coaching and developing groomers at varying experience levels. The leader also performs professional grooming services and prioritizes the safety, comfort, and well-being of every pet in the salon.

The position oversees daily salon workflows, scheduling, staffing, inventory, and performance improvement. It combines team leadership and customer service with hands-on grooming, pet care, sanitation, and maintenance duties. The majority of work takes place indoors in the grooming salon, with substantial direct contact with pet parents, dogs, and salon partners.

Requirements

• At least 2 years of professional grooming experience and/or completion of a technical grooming training program.
• Strong leadership skills and a desire to lead, train, and develop people.
• Strong verbal and written communication skills for interactions with pet parents and grooming team members.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and an interest in continuing a career in pet grooming.
• Strong decision-making and problem-solving skills, including applying grooming knowledge to moderately complex situations.
• Results-driven commitment to salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to deliver grooming services accurately and to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Available to work full time, at least 35 hours per week, including weekends, evenings, and holidays as needed by the grooming schedule.
• Ability to bend, kneel, lift up to 30 pounds as necessary, and stand for long periods.
• Ability to work in a noisy and wet environment and, as needed, use a two-step ladder or support tools for cleaning and maintenance.

Nice To Haves

• One to two years of previous salon management experience or experience in a related field.
• High school diploma or GED.

Responsibilities

• Oversee daily grooming salon operations, workflows, scheduling capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming team members, while fostering teamwork and professional development.
• Create schedules that balance team availability and business needs, accommodate customer demand, and provide coverage during peak hours.
• Monitor salon revenue, customer satisfaction, and partner productivity; identify areas for improvement and develop action plans.
• Collaborate with store management to meet sales targets and salon objectives, grow the customer base, and improve profitability.
• Provide professional customer service, answer grooming questions, offer recommendations, and resolve concerns promptly.
• Keep up with grooming industry trends and best practices and develop personal and team grooming skills.
• Perform grooming services including bathing, drying, brushing, haircuts, styling, nail trimming, ear cleaning, and gland cleaning in accordance with customer instructions, breed standards, and company policies.
• Operate and maintain grooming instruments, including clippers, blades, shears, brushes, and dryers.
• Assess each pet’s coat, skin condition, and temperament to determine its needs.
• Educate pet parents and recommend grooming maintenance, home care practices, and products.
• Monitor pets’ safety and well-being, identify signs of discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
• Maintain a clean and safe grooming area; disinfect and sanitize tools and equipment; complete daily and weekly cleaning and assigned maintenance duties.
• Apply Petco grooming policies, standards, and guidelines and hold salon team members accountable for safety and quality.

Benefits

• Competitive pay with incentives based on salon performance and tips.
• Medical, dental, and vision coverage.
• 401(k).
• Paid time off.
• Petco discounts.
• Supplies and equipment needed for grooming, including brushes, nail trimmers, clippers, blades, shampoo, sprays, and tools.
• State-of-the-art equipment, including bathing systems, kennels, tables, and dryers.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED