Grooming Salon Manager

Petco • Millenia Orlando, FL

6d

About The Position

The Grooming Salon Leader leads and manages grooming salon operations and team members. The role is responsible for customer satisfaction, a positive work environment, salon performance, and coaching and developing groomers at different experience levels. The leader also performs expert grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, while prioritizing each pet’s safety, comfort, and well-being.

The position combines salon leadership and hands-on grooming. It includes overseeing daily workflows, schedules, staffing, and inventory; monitoring performance and working with store management on salon objectives; serving pet parents; and ensuring grooming work and the salon meet Petco’s safety, quality, hygiene, and sanitation standards. The work is primarily indoors in a grooming salon and involves regular direct contact with pets, pet parents, and salon partners.

Requirements

• At least 2 years of experience as a professional groomer and/or completion of a technical grooming training program.
• Strong leadership skills and a desire to lead, train, and develop people.
• Very strong verbal and written communication skills for interactions with pet parents and grooming team members.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and interest in a career in pet grooming.
• Strong decision-making and problem-solving skills, including handling moderately complex situations with guidance from a Solutions Manager or Store General Manager when necessary.
• Results-driven commitment to salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to execute grooming services accurately and to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Available to work full time for at least 35 hours per week, including weekends, evenings, and holidays as needed by the Pet Care Center grooming schedule.
• Able to bend, kneel, lift up to 30 pounds as necessary, and stand for long periods.
• May need to work at heights using a two-step ladder or other support tools for cleaning and maintenance duties.

Nice To Haves

• One to two years of previous salon management experience or experience in a related field, preferred.
• High-school diploma or GED preferred.

Responsibilities

• Oversee daily salon operations, workflows, grooming capacity, scheduling, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming team members, fostering teamwork and professional development.
• Create grooming schedules that balance team availability, customer demand, productivity, and coverage during peak hours.
• Monitor salon performance metrics, identify opportunities for improvement, and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives and drive growth and profitability.
• Provide professional customer service to pet parents, address grooming inquiries, make recommendations, and resolve concerns.
• Keep grooming skills and team practices current with industry trends and best practices.
• Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, following instructions, breed standards, and company policies.
• Operate and maintain grooming instruments and equipment.
• Assess each pet’s grooming needs, including coat type, skin condition, and temperament.
• Educate pet parents and recommend grooming maintenance, home-care practices, and products.
• Prioritize animal safety and well-being, monitor pets for signs of discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
• Maintain a clean and safe salon; conduct quality checks, disinfect and sanitize tools and equipment, complete cleaning duties, and follow hygiene and sanitation policies.
• Apply Petco grooming policies, standards, and guidelines and hold salon team members accountable for safety and quality standards.

Benefits

• Competitive pay, incentives based on salon performance, and tips, according to the Grooming Salon Leader Incentive Plan.
• Medical, dental, vision, and more.
• 401(k) and more.
• Paid time off.
• Petco discounts.
• Supplies and equipment needed for grooming.
• State-of-the-art grooming equipment.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED