Grooming Salon Manager

Petco • Omaha, NE

18d • Onsite

About The Position

The Grooming Salon Leader leads and manages grooming salon operations and team members while delivering expert grooming services. The role is responsible for customer satisfaction, a positive work environment, salon performance, and developing and coaching groomers at all experience levels. The leader also performs professional grooming services, prioritizing the safety, comfort, and well-being of pets in the salon.

The position oversees daily workflows, scheduling, salon capacity, inventory, and staffing; recruits, trains, supervises, and evaluates team members; and monitors performance metrics to identify improvements and support growth. The leader provides excellent service to pet parents, handles inquiries and concerns, and offers grooming and home-care recommendations. Grooming duties include bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning. The role also maintains grooming tools and a clean, safe salon in accordance with Petco policies and standards.

Requirements

• At least 2 years of experience as a professional groomer and/or completion of a technical grooming training program.
• Strong leadership skills and a desire to lead, train, and develop people.
• Very strong verbal and written communication skills.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and interest in a continuing career in pet grooming.
• Strong decision-making and problem-solving skills, including handling moderately complex situations with guidance when necessary.
• Results-driven, with commitment to salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to deliver grooming services accurately to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Available to work full time, at least 35 hours per week, including weekends, evenings, and holidays as needed.
• High school diploma or GED preferred, though the posting states this qualification is not required.

Nice To Haves

• 1–2 years of previous experience in salon management or a related field.
• High school diploma or GED.

Responsibilities

• Oversee daily salon operations, workflows, scheduling, grooming capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate salon team members, fostering teamwork and professional development.
• Create grooming schedules that balance team availability and business needs, accommodate customer demand, and provide coverage during peak hours.
• Monitor salon revenue, customer satisfaction, and partner productivity; analyze results and develop action plans for improvement.
• Collaborate with store management to meet sales targets and salon objectives and implement strategies to grow the business.
• Provide professional, timely customer service to pet parents, address grooming inquiries and concerns, and offer recommendations.
• Keep grooming knowledge and skills current with industry trends and best practices.
• Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, following instructions, breed standards, and company policies.
• Operate and maintain grooming instruments, including clippers, blades, shears, brushes, and dryers.
• Assess each pet's coat, skin condition, temperament, and individual needs.
• Educate pet parents and recommend grooming maintenance, home-care practices, and products.
• Monitor pets' safety and well-being, identify signs of discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
• Conduct quality checks and clean, disinfect, and sanitize the grooming area, tools, and equipment in accordance with hygiene and sanitation policies.
• Complete daily and weekly salon cleaning and maintenance, including assigned tasks such as cleaning air filters, vents, and drains.
• Apply Petco grooming policies, standards, and guidelines and hold salon team members accountable for safety and quality.

Benefits

• Competitive pay, incentive based on salon performance, and tips.
• Medical, dental, vision, and other benefits.
• 401(k).
• Paid time off.
• Petco discounts.
• Supplies and equipment provided.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED