Grooming Salon Manager

Petco • Norman, OK

22d • Onsite

About The Position

The Grooming Salon Leader leads and manages grooming salon operations and team members while delivering expert grooming services to customers’ pets. The role is responsible for customer satisfaction, a positive work environment, salon performance, and coaching and developing groomers at different experience levels. It also performs professional grooming services—including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning—with the safety, comfort, and well-being of pets as priorities.

The position oversees salon workflows, scheduling, staffing, inventory, hiring, training, and performance management. It monitors salon metrics and works with store management to achieve sales and operating objectives. The leader also serves pet parents, offers grooming and home-care recommendations, maintains clean and safe facilities, and ensures salon activities meet Petco’s grooming, safety, quality, and sanitation policies.

Most duties take place indoors in a grooming salon. The environment may be noisy and wet, with frequent direct contact with dogs, pet parents, and salon partners. The role requires bending, kneeling, standing for long periods, lifting up to 30 pounds as needed, and potentially using a two-step ladder or other support tools for cleaning and maintenance. The schedule is full-time, at least 35 hours per week, including weekends, evenings, and holidays as needed.

Requirements

• At least 2 years of professional grooming experience and/or completion of a technical grooming training program.
• Strong leadership skills and a desire to lead, train, and develop people.
• Strong verbal and written communication skills for interacting with pet parents and grooming team members.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and interest in a continued career in pet grooming.
• Strong decision-making and problem-solving skills, including addressing moderately complex situations with guidance from a Solutions Manager or Store General Manager when necessary.
• Results-driven focus on salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to deliver grooming services accurately and to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Availability to work at least 35 hours per week, including weekends, evenings, and holidays as needed by the grooming schedule.
• Ability to bend, kneel, stand for long periods, and lift up to 30 pounds as necessary.

Nice To Haves

• One to two years of previous salon management experience or experience in a related field.
• High school diploma or GED.

Responsibilities

• Oversee day-to-day salon operations, workflows, scheduling and grooming capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming team members, fostering teamwork and continued professional development.
• Create grooming schedules that balance team availability and business needs, optimize capacity and productivity, and provide coverage during peak hours.
• Monitor salon revenue, customer satisfaction, and partner productivity; identify improvement opportunities and develop action plans.
• Collaborate with store management to meet sales targets and salon objectives and grow the customer base and profitability.
• Provide professional customer service to pet parents, answer grooming questions, make recommendations, and resolve concerns promptly.
• Keep current with grooming industry trends and best practices and develop personal and team grooming skills.
• Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, following customer instructions, breed standards, and company policies.
• Operate and maintain grooming instruments such as clippers, blades, shears, brushes, and dryers.
• Assess each pet’s coat, skin conditions, temperament, and individual needs.
• Educate pet parents and provide customized recommendations for grooming maintenance, home care, and products.
• Safeguard pets in the salon, monitor for discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
• Conduct quality checks and keep the grooming area and salon clean and safe; disinfect and sanitize tools and equipment and complete daily, weekly, and other assigned cleaning and maintenance, including air filters, vents, and drains.
• Apply and uphold Petco grooming policies, standards, and guidelines, holding salon team members accountable for safety and quality.

Benefits

• Competitive pay, salon-performance-based incentives, and tips.
• Medical, dental, vision, and other benefits.
• 401(k).
• Paid time off.
• Petco discounts.
• Supplies and equipment needed for grooming, including brushes, nail trimmers, clippers, blades, shampoo, sprays, and tools.
• State-of-the-art grooming equipment, including a bathing system, kennels, tables, and dryers.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED