Grooming Salon Manager

Petco • Plano Creekwalk, TX

9d

About The Position

The Grooming Salon Leader leads and manages grooming salon operations and team members while delivering expert grooming services to customers’ pets. The role is responsible for customer satisfaction, a positive work environment, salon performance, and developing and coaching groomers at different experience levels. The leader also performs professional grooming services, prioritizing each pet’s safety, comfort, and well-being.

Responsibilities include overseeing daily salon workflows, scheduling, inventory, and staffing; recruiting, training, and supervising salon staff; monitoring performance and implementing improvement plans; collaborating with store management on sales and salon objectives; and providing customer service and grooming recommendations. The leader performs grooming services such as bathing, drying, brushing, haircuts, styling, nail trimming, ear cleaning, and gland cleaning. The role also includes evaluating each pet’s needs, educating pet parents, maintaining safe and sanitary salon conditions, and ensuring compliance with Petco grooming policies and standards.

Most duties take place indoors in the grooming salon. The position involves direct contact with pet parents, dogs, and salon partners. The environment may be noisy and wet, and work may require bending, kneeling, lifting up to 30 pounds, prolonged standing, and use of a two-step ladder or support tools for cleaning and maintenance.

Requirements

• At least 2 years of professional grooming experience and/or completion of a technical grooming training program.
• Strong leadership skills and a desire to lead, train, and develop people.
• Strong verbal and written communication skills for interactions with pet parents and grooming team members.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and interest in a continuing career in pet grooming.
• Strong decision-making and problem-solving skills, including handling moderately complex situations with guidance from a Solutions Manager or Store General Manager when necessary.
• Results-driven commitment to salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to deliver grooming services accurately and to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Availability to work at least 35 hours per week, including weekends, evenings, and holidays as needed by the grooming schedule.
• Ability to bend, kneel, lift up to 30 pounds as necessary, and stand for long periods; the position may also require working at heights using a two-step ladder or other support tools.

Nice To Haves

• 1–2 years of previous salon management experience or experience in a related field.
• High school diploma or GED.

Responsibilities

• Oversee day-to-day salon operations, workflows, scheduling and grooming capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming salon team members, fostering teamwork and professional development.
• Create and manage grooming schedules that optimize capacity and productivity, meet customer demand, and provide coverage during peak hours.
• Monitor salon revenue, customer satisfaction, and partner productivity; identify improvement opportunities and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives and to grow the customer base and profitability.
• Provide professional customer service, respond to grooming inquiries, offer recommendations, and resolve concerns.
• Keep current with grooming industry trends and best practices and develop personal and team grooming skills.
• Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, following pet-parent instructions, breed standards, and company policies.
• Operate and maintain grooming instruments, including clippers, blades, shears, brushes, and dryers.
• Evaluate each pet’s needs, including coat type, skin conditions, and temperament.
• Educate pet parents and recommend grooming maintenance, home-care practices, and products.
• Protect animal safety and well-being, monitor pets for signs of discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
• Maintain a clean and safe salon; conduct quality checks, disinfect and sanitize tools and equipment, and complete daily, weekly, and other assigned cleaning and maintenance tasks.
• Apply Petco grooming policies, standards, and guidelines and hold salon team members accountable for safety and quality.

Benefits

• Competitive pay, incentive based on salon performance, and tips.
• Medical, dental, vision, and more.
• 401(k) and more.
• Paid time off.
• Petco discounts.
• Supplies and equipment needed for grooming.
• State-of-the-art grooming equipment.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED