Grooming Salon Manager

Petco • Lake Charles, LA

9d • Onsite

About The Position

The Grooming Salon Leader leads and manages grooming salon operations and team members while delivering expert grooming services to customers' pets. The role is responsible for customer satisfaction, a positive work environment, salon performance, and coaching and developing groomers at different experience levels. It also performs professional grooming services—including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning—with a focus on each pet's safety, comfort, and well-being.

The leader oversees daily operations, staffing, scheduling, inventory, and salon workflows; recruits, trains, supervises, and evaluates salon employees; monitors business and customer metrics; and works with store management to meet sales and salon objectives. The role interacts with pet parents, provides grooming guidance and recommendations, maintains cleanliness and sanitation, and upholds Petco grooming standards and policies.

Most duties take place indoors in a grooming salon. The role involves direct contact with pet parents and dogs, as well as collaboration with salon partners. The work environment may be noisy and wet. The position requires bending, kneeling, standing for extended periods, lifting up to 30 pounds as needed, and may involve working at heights with a two-step ladder or other support tools for cleaning and maintenance.

Requirements

• At least 2 years of professional grooming experience and/or completion of a technical grooming training program.
• Strong leadership skills and a desire to lead, train, and develop people.
• Very strong verbal and written communication skills for interacting with pet parents and grooming team members.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and a desire to continue a career in pet grooming.
• Strong decision-making and problem-solving skills, including handling moderately complex situations.
• Results-driven commitment to salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to deliver accurate, high-standard grooming services.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Available to work at least 35 hours per week, including weekends, evenings, and holidays as needed by the grooming schedule.
• Ability to bend, kneel, stand for long periods, and lift up to 30 pounds as necessary; the role may require exposure to heights using a two-step ladder or other support tools.

Nice To Haves

• 1–2 years of previous salon management experience or experience in a related field.
• High school diploma or GED.

Responsibilities

• Oversee daily grooming salon operations, workflows, scheduling and grooming capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate salon team members, fostering teamwork and professional development.
• Create grooming schedules that balance customer demand, team availability, salon capacity, and coverage during peak hours.
• Monitor revenue, customer satisfaction, and partner productivity; identify improvement areas and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives and grow the customer base and profitability.
• Provide professional customer service to pet parents, respond to grooming inquiries, offer recommendations, and resolve concerns.
• Keep current with grooming industry trends and best practices and develop personal and team grooming skills.
• Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, following customer instructions, breed standards, and company policies.
• Operate and maintain grooming instruments such as clippers, blades, shears, brushes, and dryers.
• Assess each pet's needs, including coat type, skin condition, and temperament.
• Educate pet parents and recommend grooming maintenance, home-care practices, and products.
• Protect pets' safety and well-being, monitor for signs of discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
• Perform quality checks and keep the salon and grooming area clean and safe; disinfect and sanitize tools and equipment and complete daily, weekly, and other assigned cleaning and maintenance duties.
• Apply Petco grooming policies, standards, and guidelines, and hold salon team members accountable for safety and quality.

Benefits

• Competitive pay, incentive based on salon performance, and tips.
• Medical, dental, vision, and other benefits.
• 401(k).
• Paid time off.
• Petco discounts.
• Supplies and equipment provided for grooming.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED