Grooming Salon Manager

Petco • Tempe, AZ

16d

About The Position

The Grooming Salon Leader leads and manages grooming salon operations and team members while delivering expert grooming services to customers’ pets. The role is responsible for customer satisfaction, a positive work environment, salon performance, and coaching and developing groomers at different experience levels. The leader also performs professional grooming services—including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning—while prioritizing each pet’s safety, comfort, and well-being.

This position oversees salon workflows, scheduling, capacity, inventory, and staffing. It recruits, hires, trains, supervises, and evaluates salon team members; monitors performance metrics; and works with store management on salon objectives and growth. The leader provides customer service and grooming recommendations, maintains grooming and sanitation standards, and ensures the safe, consistent delivery of services in accordance with Petco policies.

Requirements

• At least 2 years of professional grooming experience and/or completion of a technical grooming training program.
• Strong leadership skills and a desire to lead, train, and develop people.
• Strong verbal and written communication skills.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and interest in a career in pet grooming.
• Strong decision-making and problem-solving skills, including handling moderately complex situations with guidance when necessary.
• Results-driven focus on salon productivity, performance, growth, and improvement.
• Strong attention to detail and commitment to high grooming standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Available to work full time at a minimum of 35 hours per week, including weekends, evenings, and holidays as needed.

Nice To Haves

• 1–2 years of previous salon management experience or experience in a related field.
• High school diploma or GED preferred.

Responsibilities

• Oversee daily grooming salon operations, workflows, scheduling, grooming capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming team members while fostering teamwork and professional development.
• Create grooming schedules that balance team availability, customer demand, productivity, and peak-hour coverage.
• Monitor salon performance metrics, identify improvement opportunities, and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives and support growth and profitability.
• Provide professional customer service, answer grooming questions, make recommendations, and resolve concerns.
• Stay current with grooming industry trends and best practices and help develop the team’s skills.
• Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, following customer instructions, breed standards, and company policies.
• Operate and maintain grooming instruments and evaluate each pet’s coat, skin condition, temperament, and other individual needs.
• Educate pet parents and recommend grooming maintenance, home-care practices, and products.
• Monitor pets’ well-being and safety and promptly report signs of discomfort, illness, or injury to pet owners and store management.
• Maintain a clean and safe salon; disinfect and sanitize tools and equipment; complete daily, weekly, and assigned cleaning and maintenance tasks.
• Apply Petco grooming policies, standards, and guidelines and hold salon team members accountable for safety and quality.

Benefits

• Competitive pay, incentives based on salon performance, and tips.
• Medical, dental, vision, and other benefits.
• 401(k).
• Paid time off.
• Petco discounts.
• Grooming supplies and equipment provided.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED