Grooming Salon Manager

Petco • Lihue, HI

9d • $15 - $30 • Onsite

About The Position

The Grooming Salon Leader leads and manages grooming salon operations and team members while delivering expert grooming services. The role is responsible for customer satisfaction, a positive work environment, salon performance, and coaching and developing groomers at different experience levels. It also performs professional grooming services and prioritizes the safety, comfort, and well-being of pets.

The position oversees daily salon workflows, scheduling, staffing, inventory, and performance; recruits and develops team members; and partners with store management to achieve sales and salon objectives. It provides customer service and grooming recommendations, maintains salon hygiene and safety standards, and performs grooming services according to customer instructions, breed standards, and company policies.

The majority of duties take place indoors in a grooming salon. The work involves direct contact with pet parents, dogs, and salon partners, and the environment may be noisy and wet. The position requires bending, kneeling, standing for long periods, and lifting up to 30 pounds as necessary. It may also involve working at heights using a two-step ladder or support tools for cleaning and maintenance.

Requirements

• At least 2 years of experience as a professional groomer and/or completion of a technical grooming training program.
• Strong leadership skills and a desire to lead, train, and develop people.
• Very strong verbal and written communication skills for interacting with pet parents and grooming team members.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and interest in continuing a career in pet grooming.
• Strong decision-making and problem-solving skills, including handling moderately complex situations with guidance when necessary.
• Results-driven commitment to salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to deliver grooming services accurately to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Available to work at least 35 hours per week, including weekends, evenings, and holidays as needed by the grooming schedule.
• Ability to bend, kneel, lift up to 30 pounds as necessary, and stand for long periods; duties may require exposure to heights using a two-step ladder or other support tools.

Nice To Haves

• One to two years of previous salon management experience or experience in a related field.
• High-school diploma or GED (preferred; the posting’s wording is “preferred, though not”).

Responsibilities

• Oversee daily grooming salon operations, workflows, scheduling and grooming capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming team members, fostering teamwork and professional development.
• Create efficient grooming schedules that optimize capacity and productivity, accommodate customer demand, and provide coverage during peak hours.
• Monitor salon performance metrics, identify improvement opportunities, and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives, grow the customer base, and improve profitability.
• Provide professional customer service to pet parents, answer grooming-related questions, offer recommendations, and resolve concerns.
• Keep current with grooming trends and best practices and develop personal and team grooming skills.
• Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, following customer instructions, breed standards, and company policies.
• Operate and maintain grooming instruments, including clippers, blades, shears, brushes, and dryers.
• Assess each pet’s coat, skin condition, temperament, and individual needs.
• Educate pet parents and recommend grooming maintenance, home-care practices, and products.
• Monitor pets’ safety and well-being, watch for signs of discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
• Maintain a clean and safe salon; conduct quality checks, disinfect and sanitize tools and equipment, complete daily and weekly cleaning, and perform assigned maintenance tasks.
• Apply Petco grooming policies, standards, and guidelines, and hold salon team members accountable for safety and quality standards.

Benefits

• Competitive pay, incentive based on salon performance, and tips.
• Medical, dental, vision, and other benefits.
• 401(k).
• Paid time off.
• Petco discounts.
• Supplies and equipment needed for grooming, including brushes, nail trimmers, clippers, blades, shampoo, sprays, and tools.
• State-of-the-art equipment, including bathing systems, kennels, tables, and dryers.
• Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED