Grooming Salon Manager

Petco • Auburn, CA

21d

About The Position

The Grooming Salon Leader leads and manages grooming salon operations and team members while providing expert grooming services. The role is responsible for customer satisfaction, a positive work environment, salon performance, and coaching and developing groomers at different experience levels. The leader also performs professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, while prioritizing each pet’s safety, comfort, and well-being.

This position oversees daily salon workflows, scheduling, staffing, inventory, and performance, and works with store management to meet sales targets and salon objectives. It also involves communicating with pet parents, offering grooming and home-care recommendations, maintaining salon hygiene and equipment, and ensuring compliance with Petco grooming, safety, and quality standards.

Requirements

• At least 2 years of experience as a professional groomer and/or completion of a technical grooming training program.
• Strong leadership skills and a desire to lead, train, and develop people.
• Very strong verbal and written communication skills.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and interest in continuing a career in pet grooming.
• Strong decision-making and problem-solving skills, including solving moderately complex situations with guidance when necessary.
• Results-driven commitment to salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to deliver grooming services accurately to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Available to work full time, at least 35 hours per week, including weekends, evenings, and holidays as needed.
• Ability to perform duties with or without reasonable accommodation, including bending, kneeling, lifting up to 30 pounds as necessary, and standing for long periods.

Nice To Haves

• One to two years of previous salon management experience or experience in a related field.
• High school diploma or GED.

Responsibilities

• Oversee day-to-day salon operations, workflows, scheduling, grooming capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate salon team members, fostering teamwork and professional development.
• Create and manage grooming schedules that balance customer demand, team availability, and business needs.
• Monitor salon performance metrics, identify improvement opportunities, and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives and drive growth and profitability.
• Provide professional customer service to pet parents, answer grooming questions, make recommendations, and resolve concerns.
• Stay current on grooming industry trends and best practices and develop personal and team skills.
• Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, following instructions, breed standards, and company policies.
• Operate and maintain grooming instruments and equipment.
• Assess each pet’s coat, skin condition, temperament, and individual needs.
• Educate pet parents and recommend grooming maintenance, home-care practices, and products.
• Protect pets’ safety and well-being, monitor for signs of discomfort, illness, or injury, and promptly report concerns.
• Maintain a clean, safe grooming area; disinfect and sanitize tools and equipment; complete daily and weekly cleaning and other assigned maintenance tasks.
• Apply Petco grooming policies, standards, and guidelines and hold salon team members accountable for safety and quality.

Benefits

• Competitive pay.
• Incentive based on salon performance.
• Tips.
• Medical, dental, vision, and other benefits.
• 401(k).
• Paid time off.
• Petco discounts.
• Supplies and equipment needed for grooming.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed