Grooming Salon Manager

Petco • Boca Raton, FL

21d • Onsite

About The Position

The Grooming Salon Leader leads and manages grooming salon operations and team members while delivering expert grooming services to customers’ pets. The role is responsible for customer satisfaction, a positive work environment, salon performance, and coaching and developing groomers at all experience levels. The leader also performs professional grooming services—including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning—while prioritizing the safety, comfort, and well-being of pets. The position is intended for experienced groomers with strong technical expertise and leadership skills who want to develop a team.

The role oversees daily workflows, scheduling, grooming capacity, salon inventory, and staffing. It recruits, hires, trains, supervises, and evaluates grooming staff; monitors performance metrics; and collaborates with store management to meet sales and salon objectives. The leader serves pet parents through customer service, grooming guidance, and timely resolution of concerns. They assess each pet’s coat, skin, temperament, and needs, perform grooming to customer instructions and applicable breed standards, and recommend at-home maintenance and products.

The position also maintains salon cleanliness, equipment, and sanitation; applies Petco grooming policies and standards; and ensures team members meet safety and quality expectations. Most duties take place indoors in a grooming salon. The environment can be noisy and wet, and the work involves substantial direct contact with pet parents, dogs, and salon team members. The role requires bending, kneeling, standing for long periods, lifting up to 30 pounds as necessary, and may involve working at heights with a two-step ladder or support tools for cleaning and maintenance. Full-time availability of at least 35 hours per week is required, including weekends, evenings, and holidays as needed by the grooming schedule.

Requirements

• At least 2 years of experience as a professional groomer and/or completion of a technical grooming training program.
• Strong leadership skills and a desire to lead, train, and develop people.
• Very strong verbal and written communication skills for interactions with pet parents and grooming team members.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and interest in continuing a career in pet grooming.
• Strong decision-making and problem-solving skills, including resolving moderately complex situations with guidance from the Solutions Manager or Store General Manager when necessary.
• Results-driven commitment to salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to deliver grooming services accurately to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Availability to work at least 35 hours per week, including weekends, evenings, and holidays as needed by the grooming schedule.
• Ability to perform duties with or without reasonable accommodation, including bending, kneeling, lifting up to 30 pounds as necessary, and standing for long periods.

Nice To Haves

• One to two years of previous salon management experience or experience in a related field.
• High school diploma or GED preferred.

Responsibilities

• Oversee daily grooming salon operations, workflows, scheduling, grooming capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate grooming staff, fostering teamwork and professional development.
• Create grooming schedules that balance team availability, customer demand, salon capacity, and peak-hour coverage.
• Monitor salon revenue, customer satisfaction, and partner productivity; identify improvement opportunities and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives, grow the customer base, and improve profitability.
• Provide professional customer service to pet parents, answer grooming questions, make recommendations, and resolve concerns promptly.
• Stay current with grooming industry trends and best practices and develop personal and team grooming skills.
• Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, according to customer instructions, breed standards, and company policies.
• Operate and maintain grooming instruments, including clippers, blades, shears, brushes, and dryers.
• Evaluate each pet’s needs, including coat type, skin conditions, and temperament.
• Educate pet parents and recommend grooming maintenance, home-care practices, and products.
• Monitor animals’ safety and well-being, watch for signs of discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
• Maintain a clean and safe grooming area; disinfect and sanitize tools and equipment; complete daily and weekly cleaning and other assigned maintenance, including cleaning air filters, vents, and drains.
• Apply Petco grooming policies, standards, and guidelines, and hold salon team members accountable for safety and quality.

Benefits

• Competitive pay, incentive based on salon performance, and tips, in accordance with the Grooming Salon Leader Incentive Plan.
• Medical, dental, vision, and other benefits.
• 401(k).
• Paid time off.
• Petco discounts.
• Supplies and equipment provided for the role.
• State-of-the-art grooming equipment provided.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED