Grooming Salon Manager

Petco • Ranson, WV

19h

About The Position

The Grooming Salon Leader leads and manages grooming salon operations and team members while delivering expert grooming services. The role is responsible for customer satisfaction, a positive work environment, salon performance, and coaching and developing groomers at all experience levels. The leader also performs professional grooming services—including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning—while prioritizing each pet’s safety, comfort, and well-being.

The position oversees daily workflows, scheduling, staffing, and salon inventory; recruits, trains, supervises, and evaluates team members; and monitors performance measures such as revenue, customer satisfaction, and productivity. The leader works with store management to meet sales goals and improve salon results, and communicates with pet parents about services, recommendations, questions, and concerns. The role also maintains grooming quality, hygiene, sanitation, and safety standards.

Requirements

• At least 2 years of experience as a professional groomer and/or completion of a technical grooming training program.
• Strong leadership skills and a desire to lead, train, and develop people.
• Strong verbal and written communication skills.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and interest in a continuing career in pet grooming.
• Strong decision-making and problem-solving skills; able to address moderately complex situations, with guidance from the Solutions Manager or Store General Manager when necessary.
• Results-driven commitment to salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to deliver grooming services to high standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Available to work at least 35 hours per week, including weekends, evenings, and holidays as needed by the grooming schedule.
• Ability to perform duties with or without reasonable accommodation, including bending, kneeling, lifting up to 30 pounds as necessary, and standing for long periods.

Nice To Haves

• One to two years of previous salon management experience or experience in a related field.
• High school diploma or GED.

Responsibilities

• Oversee daily salon operations, workflows, scheduling capacity, inventory, and staffing plans.
• Recruit, hire, train, supervise, coach, and evaluate salon team members, fostering teamwork and professional development.
• Create efficient grooming schedules that balance customer demand, team availability, salon capacity, and peak-hour coverage.
• Monitor salon revenue, customer satisfaction, and partner productivity; identify improvement opportunities and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives, grow the customer base, and improve profitability.
• Provide professional customer service to pet parents, answer grooming-related questions, offer recommendations, and resolve concerns.
• Keep up with grooming industry trends and best practices and develop personal and team grooming skills.
• Perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, following instructions, breed standards, and company policies.
• Operate and maintain grooming instruments such as clippers, blades, shears, brushes, and dryers.
• Assess each pet’s coat, skin condition, temperament, and individual grooming needs.
• Educate pet parents and recommend grooming maintenance, home-care practices, and products.
• Monitor animal well-being and safety, recognize signs of discomfort, illness, or injury, and promptly report concerns to pet owners and store management.
• Maintain a clean and safe salon; disinfect and sanitize tools and equipment and complete daily, weekly, and other assigned cleaning and maintenance duties.
• Apply Petco grooming policies, standards, and guidelines and hold salon team members accountable for safety and quality.

Benefits

• Competitive pay, salon-performance-based incentives, and tips.
• Medical, dental, vision, and other benefits.
• 401(k) and other benefits.
• Paid time off.
• Petco discounts.
• Grooming supplies and equipment provided.
• State-of-the-art grooming equipment, including bathing systems, kennels, tables, and dryers.
• Career development and growth opportunities, including Grooming Mentor and Grooming Instructor roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed