Grooming Salon Leader

Tractor Supply Company•Ada, OK

About The Position

The Grooming Salon Leader leads grooming salon operations, achieves targeted goals, and drives business growth. The role oversees daily salon operations, trains and coaches staff, and provides exceptional customer service to pet parents and their pets. The leader works in partnership with the Store Manager and is expected to perform Groomer job duties and essential functions as well as enforce salon policies and procedures. Responsibilities include managing salon scheduling, safety checklists, audits, cleanliness, and supply orders within budget; helping hire, onboard, train, mentor, and evaluate groomers and technicians; communicating team information and sales results; and meeting weekly with the Store Manager to review staffing, schedules, plans, and forecasts. The leader grows the salon through customer outreach, appointment scheduling, follow-ups, community and in-store events, and work with rescue groups. They develop and coach salon staff, monitor performance, and provide professional dog grooming services. The role also involves safe animal handling, monitoring animals for signs of parasites, disease, or injury, maintaining client and vaccination records, sanitizing and maintaining tools and equipment, caring for live animals as required, operating a computer, and completing associated documentation. The employee must maintain regular attendance and work varied hours, including nights, weekends, and overtime as business needs dictate. Work is generally indoors in a moderately noisy environment, with exposure to wet conditions, grooming instruments, shampoos and soaps, pets, and pet waste. The position is non-sedentary and requires frequent movement, standing, walking, bending, kneeling, crouching, and handling animals and equipment. Shifts generally last at least four hours and may exceed ten hours.

Requirements

At least 2 years of experience grooming pets under the leadership of a professional groomer.
Demonstrated knowledge and skills in the grooming industry.
Comfort working with dogs and cats, with patience and compassion for animals.
High school diploma or equivalent; a suitable combination of education and experience may be considered.
Ability to read, write, and count accurately and complete documentation.
Must provide personal grooming tools, including clippers, blades, and shears, or be willing to purchase the required tools.
Ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
Ability to lift and carry pets generally weighing up to 75 pounds and to lift and carry pets weighing over 100 pounds with assistance.
Ability to push and pull merchandise up to 2,000 pounds with proper material-handling equipment and assistance.
Ability to use grooming instruments and store equipment, including computers and cash registers.
Ability to stand, walk, and move around the salon for a full shift and frequently bend, twist, kneel, crouch, stoop, or squat.
Ability to handle and be in contact with live animals and successfully complete required training and certifications for animal care.
Ability to complete required training and communicate effectively with team members and customers.

Nice To Haves

Supervisory experience.
Experience operating grooming equipment such as bathing tubs, brushes, combs, scissors, clippers, and dryers, and using bathing products such as perfumed shampoos and soaps.
Attention to detail and problem-solving skills.
Basic computer skills.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.

Responsibilities

Manage the day-to-day grooming shop operations, including scheduling, safety checklists, salon audits, and cleanliness standards.
Place monthly salon supply orders with Store Manager approval and stay within the monthly salon budget.
Assist with hiring and onboarding groomers and grooming technicians; ensure timely training, mentor employees, and evaluate grooming skills.
Communicate daily and weekly information to the salon team and Store Manager, including sales performance.
Meet weekly with the Store Manager to discuss staffing, schedules, prior-week plans, and business forecasts.
Grow the salon through customer outreach, appointment scheduling, follow-up calls and reminders, community events, in-store events, and collaboration with rescue groups.
Lead salon employees through professional development, coaching, performance reviews, and efforts to improve productivity and customer satisfaction.
Provide professional grooming services for dogs using appropriate grooming styles and techniques.
Review grooming standard operating procedures with salon staff annually and maintain signed records.
Demonstrate and coach professionalism, and enforce and follow salon policies and procedures.
Handle and maintain grooming equipment; sanitize tools and equipment to help prevent injuries and disease transmission.
Ensure the safety and well-being of animals; inspect animals for external signs of parasites, disease, or injury and report findings to pet owners.
Maintain pet client records, including services provided and vaccination records.
Sanitize and maintain holding tanks and care for live animals as required.
Operate a computer as needed, assist with store recovery when needed, and complete associated documentation.
Follow Groomer job duties and essential functions and perform other duties as assigned.
Maintain regular and predictable attendance and work scheduled shifts, including varied hours, nights, weekends, and overtime as business needs dictate.
Support selling initiatives by thanking customers, engaging with customers and pets, advising on products or services, and making interactions memorable.