Grocery/Relief Asst Dept Leader

Kroger•Fairbanks, AK

About The Position

Create an outstanding customer experience through exceptional service and establish and maintain a safe, clean environment that encourages customers to return. Help achieve the department’s sales and profit goals and monitor and control quality assurance standards. Assist in directing and supervising department functions, duties, and activities, and support day-to-day Grocery operations. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role includes assisting customers with product questions and suggestions, informing them about grocery specials, and helping them locate products. It also involves implementing promotional plans, maintaining product presentation and inventory awareness, controlling expenses, and meeting production deadlines. Follow company policies and applicable laws, and uphold merchandising, customer service, cash, labor, loss prevention, maintenance, safety, food safety, and other operational controls. Identify and report safety concerns, equipment requiring repair, accidents, and suspected illegal activity. The essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Ability to meet the minimum physical demands of the position.
Must be 18 or older.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
Management experience.
Grocery experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Adhere to all local, state, and federal laws and company guidelines.
Create a welcoming environment for customers and answer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions and make product suggestions.
Inform customers of grocery specials and understand the store layout to help locate products.
Implement the department’s period promotional plan and stay current with present, future, seasonal, and special ads.
Monitor and control department expenses and maintain awareness of inventory and stocking conditions, noting discrepancies.
Observe scheduled shift operating hours.
Demonstrate creative merchandising and condition products in assigned sections according to company policy.
Maintain workload to ensure production deadlines are met and integrate key retailing processes into daily department operations.
Ensure merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules are followed.
Reinforce safety programs, comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of repair needs.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Assist in directing and supervising department functions, duties, and activities and support day-to-day Grocery operations.