GROCERY/ASST DEPT LEADER

The Kroger Co.•Indianapolis, IN

10d

About The Position

Assist the Grocery Department Manager with planning, organizing, staffing, training, and directing department associates. Perform production and customer-service functions while helping maximize store sales and profits safely and ethically in accordance with company policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports daily department operations, including associate scheduling and training, customer service, ordering, inventory accuracy, merchandising, product rotation, sanitation, equipment maintenance, and implementation of company programs. It also provides input to the Department Manager on budgets, goals, and results and helps communicate company initiatives and process improvements to associates.

Requirements

Willingness to work flexible morning, afternoon, evening, and night shifts as business needs demand.
Availability to work weekends and holidays as needed.
Effective written and oral communication skills.
Ability to make intelligent decisions quickly.
Ability to handle stressful situations tactfully and calmly while making a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to merchandise sales.
Understanding of key department operations, including people management, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
Knowledge of applicable laws and regulations related to employment practices and OSHA compliance.
Ability and qualification to operate power machinery and use job tools such as power jacks, box cutters, label guns, balers, and compactors.

Nice To Haves

Grocery retail work experience and/or backup manager experience.
A past work record that reflects dependability and integrity.

Responsibilities

Assist the Department Manager with organizing work, staffing the department as authorized, and training and scheduling associates to provide prompt, courteous customer service.
Respond professionally and appropriately to customer and associate comments, complaints, requests, accidents, and questions.
Use Computer Assisted Ordering (CAO) to order appropriate quantities of merchandise and supplies and ensure accurate accounting of received products and on-hand balances when the Department Manager is absent.
Perform and direct others in pricing and displaying merchandise; maintain signage, product rotation, freshness, quantity, quality, and space allocation.
Coach associates in effective merchandising, customer service, product presentation, and promotional activities.
Implement company programs and follow company policies and procedures, particularly regarding dress code, grooming, sanitation, and maintaining a work environment free of unlawful harassment or discrimination.
Provide the Department Manager with input on department budgets, goals, and results.
Communicate and interact with associates and customers to create a positive impression.
Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
Keep floor, shelf, and grocery areas clean and sanitary.
Promote, communicate, and implement company initiatives and process improvements with direct reports in a positive manner.
Demonstrate the aptitude to manage people and organize workloads.
Perform other duties as assigned.