Grocery/Asst Dept Leader

Kroger•Mesa, AZ

About The Position

Assist the Grocery Department Manager with planning, organizing, staffing, training, and directing department associates. Perform production and customer service functions while helping maximize store sales and profits safely and ethically, in accordance with company policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports department operations, including ordering, receiving and accounting for merchandise, pricing and displaying products, maintaining product freshness and quality, and ensuring clean, sanitary work areas. It also involves guiding associates in customer service, merchandising, and promotional activities; responding professionally to customers and associates; supporting company programs and process improvements; and maintaining equipment and facilities safely.

Requirements

Willingness to work flexible mornings, afternoons, evenings, and nights as work demands.
Willingness and availability to work weekends and holidays as needed.
Effective written and oral communication skills.
Ability to make intelligent decisions quickly.
Ability to handle stressful situations tactfully and calmly while making a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to merchandise sales.
Understanding of key department operations, including people management, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
Knowledge of applicable laws and regulations related to employment practices and OSHA compliance.
Ability and qualification to operate power machinery and use job tools such as power jacks, box cutters, label guns, balers, and compactors.
Demonstrated aptitude for managing people and organizing workloads.

Nice To Haves

Grocery retail work experience and/or backup manager experience.
A past work record reflecting dependability and integrity.

Responsibilities

Assist the Department Manager with organizing work, filling authorized staffing needs, and training and scheduling associates to provide prompt, courteous customer service.
Respond appropriately and professionally to customer and associate comments, complaints, requests, accidents, and questions.
Use Computer Assisted Ordering (CAO) to order appropriate quantities of merchandise and supplies and ensure proper accounting of received product and on-hand balances when the Department Manager is absent.
Perform and direct others in pricing and displaying merchandise.
Maintain signage, product rotation, freshness, quantity, quality, and appropriate merchandise space allocation.
Coach associates in effective merchandising, customer service, product presentation, and promotional activities.
Implement company programs and ensure adherence to policies and procedures, including dress code, grooming, sanitation, and maintaining a work environment free of unlawful harassment or discrimination.
Provide the Department Manager with input on department budgets, goals, and results.
Communicate and interact with associates and customers to create a positive impression.
Maintain equipment and facilities properly and safely according to company policies and procedures.
Keep floors, shelves, and grocery areas clean and sanitary.
Promote, communicate, and implement company initiatives and process improvements with direct reports in a positive manner.
Perform other duties as assigned.