GROCERY/ASST DEPT LEADER

The Kroger Co.•Mesa, AZ

About The Position

Assist the Grocery Department Manager with planning, organizing, staffing, training, and directing department associates. Perform production and customer service functions while helping maximize store sales and profits safely and ethically, in accordance with company policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports daily department operations, including staffing and scheduling, customer and associate service, computer-assisted ordering, inventory accountability, pricing and merchandising, product rotation, sanitation, and equipment and facility maintenance. The Assistant Department Leader also helps implement company programs and process improvements, provides input to the Department Manager on department budgets and results, and guides associates in productive merchandising and customer service.

Requirements

Willingness to work flexibly in the mornings, afternoons, evenings, or nights as work demands.
Willingness and availability to work weekends and holidays as needed.
Effective written and oral communication skills.
Ability to make intelligent decisions quickly.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to selling merchandise.
Understanding of key department operations, including people management, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
Knowledge of applicable laws and regulations related to employment practices and OSHA compliance.
Qualification and ability to operate power machinery and use job tools such as power jacks, box cutters, label guns, balers, and compactors.
Demonstrated aptitude for managing people and organizing workloads.

Nice To Haves

Grocery retail work experience and/or backup manager experience.
Past work record reflecting dependability and integrity.

Responsibilities

Assist the Department Manager with organizing work, staffing the department as authorized, and training and scheduling associates to provide prompt, courteous customer service.
Respond promptly, tactfully, calmly, courteously, and professionally to customer or associate comments, complaints, requests, accidents, and questions.
Use Computer Assisted Ordering (CAO) to manage merchandise and supply orders and ensure proper accounting of received product and on-hand balances in the Department Manager’s absence.
Perform and direct others in pricing and displaying merchandise; maintain proper signage, product rotation, freshness, quantity, quality, and space allocation.
Coach associates in effective merchandising techniques, customer service, product presentation, and promotional activities.
Implement company programs and ensure adherence to company policies and procedures, including dress code, grooming, sanitation, and maintaining a work environment free of unlawful harassment or discrimination.
Provide the Department Manager with input on department budgets, goals, and results.
Communicate and interact with associates and customers to create a positive impression.
Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
Keep floors, shelves, and grocery areas clean and at sanitary standards.
Promote, communicate, and implement company initiatives and process improvements to direct reports in a positive manner.
Perform any and all duties as assigned.