GROCERY/ASST DEPT LEADER

The Kroger Co.•Goodyear, AZ

11d

About The Position

The Grocery Assistant Department Leader assists the Department Manager with planning, organizing, staffing, training, and directing Grocery Department associates. The role also performs production and customer service functions and helps maximize store sales and profits safely and ethically, in accordance with company policies and procedures. The position demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The assistant leader supports daily department operations, including associate scheduling and training, merchandise ordering and inventory accounting, pricing and displays, product rotation and freshness, customer service, sanitation, and equipment and facility maintenance. The role also helps implement company programs and process improvements, contributes input on budgets and goals, and promotes a positive impression with customers and associates.

Requirements

Willingness to work flexible mornings, afternoons, evenings, or nights as business demands.
Willingness and availability to work weekends and holidays as needed.
Effective written and oral communication skills.
Ability to make intelligent decisions quickly.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Skills and abilities for effective production, merchandising, and customer service related to merchandise sales.
Understanding of key department operations, including people management, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
Knowledge of applicable laws and regulations related to employment practices and OSHA compliance.
Qualified and able to operate power machinery and use job tools such as power jacks, box cutters, label guns, balers, and compactors.
Aptitude for managing people and organizing workloads.

Nice To Haves

Grocery retail work experience and/or backup manager experience.
Past work record reflecting dependability and integrity.

Responsibilities

Assist the Department Manager with organizing work, filling authorized staffing needs, and training and scheduling associates to provide prompt, courteous customer service.
Respond appropriately and professionally to customer or associate comments, complaints, requests, accidents, and questions.
Use Computer Assisted Ordering (CAO) to manage merchandise and supply orders and ensure proper accounting of received product and on-hand balances when the Department Manager is absent.
Perform and direct others in pricing and displaying merchandise; maintain signage, product rotation, freshness, quantity, quality, and space allocation.
Use and coach associates in effective merchandising, customer service, product presentation, and promotional techniques.
Implement company programs and ensure adherence to company policies and procedures, including dress code, grooming, sanitation, and maintaining a workplace free of unlawful harassment or discrimination.
Provide the Department Manager with input on department budgets, goals, and results.
Communicate and interact with associates and customers to create a positive impression.
Maintain equipment and facilities safely and properly in accordance with company policies and procedures.
Keep floors, shelves, and grocery areas clean and at sanitary standards.
Promote, communicate, and implement company initiatives and process improvements to direct reports in a positive manner.
Perform any and all duties as assigned.