Grocery/Receiving Clerk

Kroger•Martins Ferry, OH

About The Position

Create an outstanding customer experience through exceptional service while establishing and maintaining a safe, clean environment that encourages customers to return. Assist the department manager in achieving department sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports receiving and inventory operations, including inspecting delivered products, maintaining receiving-area security, processing damaged or returned goods, completing paperwork, and ensuring inventory logs and ordering information are accurate. The clerk also supports food safety, equipment maintenance, workplace safety, merchandise labeling and stocking, and associate training. The position requires cooperative, honest, respectful interaction with associates and customers, including minors, individuals with special needs, and older adults.

Requirements

Ability to collaborate and work cooperatively in a team-based environment.
Strong attention to detail.

Nice To Haves

Receiving experience.
A second language, including speaking, reading, and/or writing.
Familiarity with industry or technical terms and processes.
Excellent oral and written communication skills.

Responsibilities

Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Notify management of customer or employee accidents.
Develop and train a DSD Receiver backup.
Ensure maximum security of the receiving area.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Ensure proper temperatures are maintained in cases and coolers and maintain temperature logs.
Follow food safety regulations and guidelines.
Stay current with present, future, seasonal, and special advertisements.
Manage inventory for delivered products.
Process damaged or returned goods and complete or process paperwork.
Check the condition, quantity, pricing, and temperature of products received.
Ensure shipping and receiving tools are working properly to support the transition of merchandise into the store and inventory logs.
Monitor inventory and stocking conditions to maintain ordering-system integrity, including Computer Assisted Ordering.
Report product ordering or shipping discrepancies to the department manager.
Label, stock, and inventory department merchandise.
Promote trust and respect among associates and maintain a positive attitude.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.