GROCERY/RECEIVING CLERK

The Kroger Co.•Salem, VA

13d

About The Position

The Grocery/Receiving Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The clerk supports the Customer 1st strategy, encourages excellent customer service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position is responsible for secure, accurate receiving and inventory practices, food safety and temperature monitoring, maintaining receiving equipment and the receiving area, and supporting department merchandise operations. The clerk also reports safety issues and discrepancies, processes damaged or returned goods and related paperwork, and works cooperatively with associates and customers, including minors, individuals with special needs, and older adults.

Requirements

Ability to collaborate and work cooperatively in a team-based environment.
Strong attention to detail.

Nice To Haves

Any receiving experience.
A second language, including speaking, reading, and/or writing.
Familiarity with industry or technical terms and processes.
Excellent oral and written communication skills.

Responsibilities

Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Notify management of customer or employee accidents.
Develop and train a backup DSD Receiver.
Ensure maximum security of the receiving area.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Follow food safety regulations and guidelines.
Stay current with present, future, seasonal, and special advertisements.
Manage inventory for delivered products.
Process damaged or returned goods and complete or process paperwork.
Check the condition, quantity accuracy, pricing, and temperature of received products.
Ensure shipping and receiving tools are working properly to support product transitions into the store and inventory logging.
Monitor inventory and stocking conditions to maintain ordering system integrity, including Computer Assisted Ordering.
Report product ordering or shipping discrepancies to the department manager.
Label, stock, and inventory department merchandise.
Promote trust and respect among associates and maintain a positive attitude.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.