Grocery/Receiving Clerk

Kroger•Southfield, MI

About The Position

The Grocery/Receiving Clerk helps create an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. The role supports the department manager in meeting sales and profit goals and monitoring quality standards. The clerk embraces the Customer 1st strategy, encourages excellent customer service, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position handles receiving and inventory tasks, including checking delivered products, processing damaged or returned goods, maintaining inventory records, labeling and stocking merchandise, and reporting discrepancies. It also supports receiving-area security, equipment maintenance, food safety, temperature monitoring, and workplace safety. The clerk is expected to work cooperatively in a fast-paced environment, communicate respectfully, and provide assistance to customers and community members, including minors, individuals with special needs, and older adults.

Requirements

Ability to collaborate and work cooperatively in a team-based environment.
Strong attention to detail.

Nice To Haves

Receiving experience.
Ability to speak, read, and/or write in a second language.
Familiarity with industry or technical terms and processes.
Excellent oral and written communication skills.

Responsibilities

Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Notify management of customer or employee accidents.
Develop and train a DSD Receiver backup.
Ensure maximum security of the receiving area.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Follow food safety regulations and guidelines.
Stay current with present, future, seasonal, and special advertisements.
Manage inventory for delivered products.
Process damaged or returned goods and complete or process related paperwork.
Check the condition, quantity, pricing, and temperature of received products.
Ensure shipping and receiving tools work properly to support product transitions into the store and inventory logs.
Monitor inventory and stocking conditions to maintain ordering system integrity, including Computer Assisted Ordering.
Report product ordering or shipping discrepancies to the department manager.
Label, stock, and inventory department merchandise.
Promote trust and respect among associates and maintain a positive attitude.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.