Grocery/Receiving Clerk

Kroger•Rochester Hills, MI

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals, monitor established quality assurance standards, and encourage associates to deliver excellent customer service through the Customer 1st strategy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports receiving and inventory operations, including checking, processing, labeling, stocking, and maintaining records for delivered merchandise. It also helps ensure food safety, equipment maintenance, and the security and safe operation of the receiving area. The clerk works cooperatively with associates and provides support through direct interaction with minors, individuals with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Ability to collaborate and work cooperatively in a team-based environment.
Strong attention to detail.

Nice To Haves

Receiving experience.
Second language skills in speaking, reading, and/or writing.
Familiarity with industry or technical terms and processes.
Excellent oral and written communication skills.

Responsibilities

Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Notify management of customer or employee accidents.
Develop and train a DSD Receiver backup.
Ensure maximum security of the receiving area.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Ensure proper temperatures are maintained in cases and coolers and maintain temperature logs.
Follow food safety regulations and guidelines.
Stay current with present, future, seasonal, and special advertisements.
Manage inventory for all delivered products.
Process damaged or returned goods and complete or process related paperwork.
Check the condition, quantity, pricing, and temperature of received products for accuracy.
Ensure shipping and receiving tools are working properly to support the transition of products into the store and the maintenance of inventory logs.
Monitor inventory and stocking conditions to maintain ordering system integrity, including Computer Assisted Ordering.
Report product ordering or shipping discrepancies to the department manager.
Label, stock, and inventory department merchandise.
Promote trust and respect among associates and maintain a positive attitude.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.