GROCERY/LEAD CLERK

The Kroger Co. • Shorewood, WI

2d

About The Position

The Grocery Lead Clerk helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors established quality-assurance standards. The clerk demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

• Retail experience.
• Ability to speak, read, and/or write in a second language.

Responsibilities

• Promote trust and respect among associates and maintain a positive attitude.
• Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
• Maintain knowledge of department products and answer questions or make suggestions.
• Offer product samples to help customers discover items or learn about products they ask about.
• Inform customers about grocery specials.
• Provide customers with fresh products they have ordered.
• Recommend grocery items to help customers find the products they want and need.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special advertisements.
• Follow food-safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and keep temperature logs.
• Follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance and notify the appropriate department or store manager about items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed