Grocery/Lead Clerk

Kroger•Shorewood, WI

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. The role supports grocery department operations by helping customers, maintaining product quality and availability, stocking and inventorying merchandise, and following food and workplace safety procedures. The position must be performed with or without reasonable accommodation.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition and subtraction.

Nice To Haves

Retail experience.
Ability to speak, read and/or write in a second language.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or make product suggestions.
Offer product samples to help customers discover new items or products they inquire about.
Inform customers of grocery specials.
Provide customers with fresh products they have ordered.
Recommend grocery items to help customers get the products they want and need.
Check product quality for freshness, review sell-by dates, and take appropriate action.
Label, stock and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft or fraud.
Assist the department manager in reaching department sales and profit goals and monitor quality assurance standards.